“Please Hold the Line” - Sorry, they Will Not

In an episode on the sitcom Friends, Phoebe waited two days on hold while trying to reach customer support.??

But today’s customers will not. Businesses in older times were lucky because there were very few options for customers.??

With the ever increasing competition in sales it has become extremely essential to respond to customers queries as quickly and precisely as possible. This is important not just for customer acquisition but retention as well.?

That’s why we recommend choosing Live Chat in your customer journey- over chat bots or automated calls.?

Here’s how using Live Chat can be beneficial for your business:?

• Convenience for Customers: How? So, here is the difference: Chat bots connect customers to bots for a time-taking Q&A session, whereas Live Chat connects customers instantly with a human customer support representative for quick and exact clarification and resolution of doubts, and the customer is happy.?
• One-stop Solution: ‘Instantaneous’ - that’s what today's customer wants. So to keep them happy and satisfied you must provide a one-stop solution for their needs. Here Live Chat becomes handy due to its ability to provide hands-on support to customers.?
• Higher Customer Satisfaction: Want satisfied customers? You know the drill: make them feel heard. Data has shown that customers feel more heard and gratified while using Live Chat because of instant solution of queries.?

And the benefits don't end here…

Read the full Review here: https://ikanabusinessreview.com/ways-live-chat-is-essential-in-improving-your-sales/