Pivotal Moment #2

I was about 5 years into my first job out of college and had the title of Controller in a family owned manufacturing business. I had learned a lot but realized my career would be limited there as I was not family. So I landed a Controller job at a technology company that made Gallium Arsenide wafers and Epitaxial Reactors.?

I was at the job for a few days when my boss came to me and said, “if you are going to be successful here you need a personal computer and we can’t afford to get you one.”??It is 1985 and personal computers were new and expensive. I had to have a portable or as they were called, luggable, so even more cost. About $3,500 for what would do the job.

I didn’t have that kind of cash, it was almost 2 months worth of pay, so I would have to get a loan to finance it. I took the leap, knowing in my gut that the boss was right. This new type of computer was going to be a game changer.?

With that move I became an early adopter of technology. I learned spreadsheets and computer based accounting. Networking soon followed. The internet, IP telephony, enterprise software as well. I stayed at the forefront of all these and other technical innovations. Had I not been willing to take that initial leap into PC’s I would not have developed the skills needed to start and grow FCR.

I continue to be a person intrigued by new technology and firmly believe that we have to continue to adapt and change. Those who become stuck in the past, get passed.

Mark Hollis

Customer Experience, Patient and Provider Support, Call Centers, Outbound Enrollment, Engagement, Telehealth, RPM, Vendor Management, Process Improvement, Tech Integrations - Zendesk, Salesforce, Talkdesk, Genesys, Five9

2 年

Thanks John - this brought back memories of my first heavy Epson, which helped me do enough rewrites to publish a short story. And as for pivotal moments, thanks for the series and taking a chance on me during you company’s acquisition of Acacia and then introducing me to ACS…

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Sonya Stalberger

Senior Program Manager at Ring, an Amazon Company

2 年

John, Thanks for sharing your stories!

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