Pisano Academy - Keep the Tab Open #1: CX is for Sustainable Growth

Welcome to the first issue of Pisano LinkedIn Newsletter! Stay tuned with us as we provide fresh news and information from the experience management world every other week, right here on LinkedIn!

We will focus on different topics mainly on Customer Experience but also on Employee Experience, Voice of Customer. But it’s not limited to Experience Management, you will find inspirational resources that are outside of the loop but will be useful to you professionally.  

We will share insights from Pisano Academy as well as our guest writers will contribute with their knowledge. Let’s start the first issue with NPS; 

Pisano Academy’s Lesson

How Net Promoter Score is Calculated

NPS is considered one of the most popular metrics not only in the customer experience field but also in the employee experience world. That is why every business nowadays runs an NPS campaign to measure this metric. If you were among those businesses wondering how to interpret the data and got lost in an ocean of numbers and percentages after an NPS campaign, check out this article from Pisano Academy. 

Experience Word to Learn

Return on Investment (ROI)

Return on investment is the ratio between net profit and cost of investment. When calculating the ROI for customer experience, earnings from cost reduction should also be considered. Learn more Experience Management terms on Pisano Glossary.  

Pisano Developer Diaries

Jetpack Compose Guideline Series - 1

Declarative UI, unlike Imperative UI, focuses on the “what”. Flutter, React native, SwiftUI, and Jetpack compose are all examples of this type of UI framework. Jetpack Compose is Android’s modern toolkit for building native UI, used to compose, or assemble, a whole UI from small, useable Composable pieces. Check out this article from Pisano Engineering Team to learn more about Jetpack Compose and its guidelines. 

What to See

ROXI Episode 1

Join ROXI from Pisano in a journey ending up with a vast knowledge of experience management. This video will discuss one of the most fundamental questions in the field: What makes people happy? Watch the Video for learn!

What to Read

Why a Positive Employee Experience is Vital to Customer Service Success

With different studies and research, day by day, it is more evident that engaged employees can drive profit to a business. Also, having engaged employees equips a company with a more productive, more innovative and exceptionally motivated team. Check out this article from Enghouse Interactive to find out more about the why and how to deliver an excellent employee experience.  

What’s Going on Outside of CX Planet?  

Everything You Need to Know About Google Web Stories

Previously known as AMP stories, Google Web Stories are the new form of content that creators can utilize to engage their audience with. Google indicates that styles that work the best with the format are first-person narratives, evergreen or updating stories, live stories, educational and experiential stories, and quizzes and polls. Check out this article from Hubspot to find out about this revolutionary content type.