Pisano Academy - Keep the Tab Open #36
Welcome to the thirty-sixth issue of the Pisano LinkedIn Newsletter! Stay tuned with us as we provide fresh news and information from the experience management world every other week, right here on LinkedIn!
We will focus on different topics, mainly on Customer Experience as well as Employee Experience and the Voice of Customer. Of course, this newsletter is not limited to Experience Management only, as you will find inspirational resources that are outside the loop but will be helpful to you professionally.
We will share insights from Pisano Academy as well as our guest writers, who will contribute with their knowledge.
What is Customer Experience Management?
Nothing in the world can turn a customer into a satisfied, loyal one other than a compelling experience. According to numerous researches, a customer who has a good experience from interacting with a company tends to either repeat the same interaction or have an even more excellent relationship with the same company.
But what is in a good customer experience for a business?
Without any doubt, a happy customer can drive remarkable revenue for your company. According to Bain & Company, companies committed to offering a better CX can experience an average growth of 8% above their market. This revenue can be driven via the customers themselves or the power of word of mouth. So, apart from any other fantastic benefits that it offers, a good customer experience can help your business grow. That is why literally every company is striving to enhance their CX right now.
Recognition
Recognizing the employee’s contribution to the organization and expressing this contribution to the employee in writing or verbally.
After the September Surge: Retaining Employees through Recognition
The September Surge is the post-Labor Day peak in job opportunities and hiring activity. It’s a concept that has been recognized among HR professionals for years and has gained recent popularity through social media.
Hiring opportunities and open positions tend to be more abundant after the summer vacation season. Hiring managers and recruiting staff are back in the office and schedules are easier to coordinate for identifying talent gaps and to begin interviewing. It’s also a time when HR looks to beat the holiday rush and perhaps get ahead of the end of the organization’s fiscal year, when annual budgets are set.
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Experiment vs. Experience | Brought to you by ROXI | Episode 1
Join me in an exciting journey to learn about the fantastic world of experience management. Throughout this video series, I’ll tell you about the vital concepts of experience management from the very basics to some of the very controversial topics.
To start with, let's talk about making people happy.
To help you maximize your knowledge about making people happy, in the first episode of my video series, I’ll talk about the experiment, experience and how they are connected in our daily lives.
Let’s explore and learn together!
Elevating Customer Experiences with Industry-Specific Generative AI Solutions
In an ever-evolving world, customer experience has become the focal point of business success. It’s not just about satisfying customers; it’s about exceeding their expectations. Enter generative AI, a transformative force that’s revolutionizing how businesses interact with their customers and elevating the overall customer experience.
Hollywood Writers Reached an AI Deal That Will Rewrite History
Back in May, just a week into the the Writers Guild of America’s strike, John August, a member of the union’s negotiating committee and writer of Charlie’s Angels, described his personal dystopia: “the Nora Ephron problem”—a world in which artificial intelligence evolves to become a writer so profound it can mimic the style of a surefire hitmaker.
The synthetic Nora Ephron may yet come to pass, but the deal struck this week between the WGA and the Alliance of Motion Picture and Television Producers (AMPTP) will go some way toward protecting writers against its impact.
In short, the contract stipulates that AI can’t be used to write or rewrite any scripts or treatments, ensures that studios will disclose if any material given to writers is AI-generated, and protects writers from having their scripts used to train AI without their say-so.