Pisano Academy - Keep the Tab Open #26

Welcome to the twenty-sixth issue of the Pisano LinkedIn Newsletter! Stay tuned with us as we provide fresh news and information from the experience management world every other week, right here on LinkedIn! ?

We will focus on different topics, mainly on Customer Experience as well as Employee Experience and the Voice of Customer. Of course, this newsletter is not limited to Experience Management only, as you will find inspirational resources that are outside the loop but will be helpful to you professionally. ?

We will share insights from Pisano Academy as well as our guest writers, who will contribute with their knowledge.??

Pisano News: Everything You Need to Know about Digital Employee Experience (DEX)?

In this part of our employee experience series, we will talk about the digital employee experience (DEX) which, with its place in the total experience, has a significant impact on the employee's work efficiency, productivity and working pleasure. ?

However, we will go through a different path from other similar articles in this field that deal with this subject. Instead of moving straight ahead to the digital employee experience, we will first take a detour and talk about the relationship between employee experience and customer experience to understand what "meeting the employees where they are" means in the field of experience. ?

And then we will explore why the digital side of the experience has gained importance and the role it plays in the total experience based on the demands, expectations, interests, wishes and needs of the user.?

Read this exciting article from Pisano Academy here.?

Experience Word to Learn: Retention Ratio?

The metric that expresses the percentage of employees who stay in an organization over a given period of time. It is found by dividing the number of employees remaining in the organization in the current year by the number of employees in the previous year and multiplying the resulting number by 100.?

Learn more about Customer Experience terms on Pisano EX Glossary. ?

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What to Read: 7 Strategies for Effectively Managing Remote Employees

Managing remote employees has become an essential skill for people leaders as they adapt to the new normal. Remote work offers many benefits, such as increased productivity, improved work-life balance, and lower overhead costs. And many of the key strategies for effective management remain the same for in-office and remote workforces alike. Whether it is providing frequent recognition, listening to employee feedback, or working to build a sense of community among team members, these techniques pay dividends no matter where your team members get the job done.?

But implementing these practices remotely comes with unique challenges. Without the right tools and strategies, it can be difficult to ensure that remote workers stay on task and remain productive. If your company is looking for best practices it can implement to get the most out of its remote workforce, look no further.?

Check out this article from Achievers to learn 7 effective strategies for managing remote employees and maximizing their productivity.?

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What to See: 3 Strategies to Increase Customer Satisfaction?

Improving customer satisfaction levels will not only improve your current sales but will also set the foundation for future sales success. Watch this video in which Brian Tracy talks about three strategies to increase customer satisfaction.?

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What Else to Read: Revolutionizing Customer Experience with Digital Transformation

The era has turned digital. So, enterprises around the globe are using digital transformation to drive business success. With the advancement in technology, companies can now engage with customers in more ways than ever. Digital transformation has become the key to improving customer experience.?

Check out this article from Customer Think to read more about digital transformation, how it improves digital customer experience and explore how businesses can enjoy it.?

What’s Going on Outside of CX Planet?

Barely a word can be written about the joy (or terror, depending on the point of view) of getting seemingly thoughtful and intelligent responses from a chat engine powered by generative AI before a chiding response appears from an AI expert. “It is just a parlor trick / next word predictor / predictive algorithm”.?

Check out this article from Gartner which compares Generative AI and human’s intelligence.