Pioneering & Redefining the Customer Experience

How we are revolutionising the consulting industry with our SaaS products

As many of our followers know, we take pride in doing things differently!?

This can be seen in our software, its design, the way we engage the market, and even the way we work with our clients to optimise their customer experience while retaining and enriching our knowledge of their business and their team.?

As the majority of our management team does not come directly from IT and software development areas, we believe that over the years this has played to our advantage as we often don’t have to look 'outside of the box' for solutions because outside of the box is often our starting point.?

In the last two years, the Covid 19 Pandemic brought to life our continuous improvement SaaS offering as companies had to fast-track their digital transformation efforts and find a viable, sustainable way to manage business operations and innovation-type activities in a work-from-home setting. Specifically speaking, we needed a way to be able to support our client base with meaningful business consultation while allowing them to enjoy the benefits of automation through our cloud-based software platform.

In short, we had to come up with something that would allow for high-quality problem-solving consultation and relationship building together with software training at the enterprise level that didn't require our on-site presence.

Where we continue to find ourselves outperforming our consulting competitors lies in the fact that our software, when used properly, provides a journey in business innovation allowing its users to see their company under a new light. In other words, our product teaches a wide variety of new techniques and methodologies that were sometimes present in traditional management styles but often only via theory due to the difficult nature to put into practice without robust business automation.

Leveraging our client feedback loop and the know-how of our consistently and quickly growing partner consultant network, our continuous improvement platform continues to grow offering new and exciting features and learning experiences even to our oldest clients.

Keeping our client base updated can be challenging and disappointing when product features that could solve someone's problems are not visible when they need to be. To minimise the risk of missed opportunities and maximise user engagement, our team launched The Product Showroom.

The Showroom

The Product Showroom is a client-customised portal allowing Senior Management a simple means to communicate their intentions and long-term vision of their company highlighting how our team and our cloud-based software platform will be leveraged for growth. It is designed to provide the right level of messaging in the right moments.

By doing so, product users can be trained to see the 'big picture' immediately and connect with their Senior Management Team while in turn understanding why and how our product will help them in hitting their targets and managing their day-to-day business.

Each showroom is designed together with the client and our allocated business consultants who then engage our product team to build the portal.

With each new client we build a personalised landing page that allows their staff to navigate among the training modules which explicitly define how their company is using our platform and the specific product features that the client has chosen to leverage. This offers flexibility for staff members to learn on a self-service basis through simulation.

In each training module we include slides, cheat sheets and videos using real examples from the client's dashboard. Bonus material including case studies, user checklists, and any blog articles relative to the chosen subject matter.

"The sky is the limit" we like to say to our clients as each Showroom is an empty canvas for the client to enhance their Learning & Development process and form a meaningful relationship with our team.

Since the start a little over 2 years ago, we have seen great success in training not only client users at all organisational levels but also colleagues and channel partners. Also, we have found the methodology especially useful in multi-lingual companies where language barriers can often slow things down.

Finally, from a Sales and Marketing point-of-view we have found our showrooms to be immensly useful when engaging client prospects by giving them access to see first hand how our product works without having to go through long demos. The process allows us to significantly cut down the sales cycle and weed out the window shoppers from those who are seriously looking to make a purchase.

For a complete example of a business showroom simulation, visit our Dupont Toy Manufacturing showroom HERE .

EXTRA?-- On 14 July we will be participating in a webinar covering knowledge retention and continuous improvement and will be discussing the topic of training showrooms. If you would like to participate in this event, kindly?visit this link ?to learn more and register.