Pioneering digital transformation in telecoms?

Karl Heinz Frankeser Jr. , CIO & CMO, Ticinocom SA , details how the company achieved its ambitious BSS/OSS transformation goals, and how this will support future IoT and 5G objectives??

As the CIO and CMO of Ticinocom, my journey in spearheading digital transformation has been both challenging and rewarding. The recent BSS/OSS transformation project at Ticinocom stands out as a pivotal achievement in this journey, especially with our collaboration with METAVSHN , a relatively new startup in the BSS and OSS space.??

The telecoms industry, often constrained by legacy systems, demands innovative solutions to stay ahead. Understanding this need, our partnership with METAVSHN was a strategic decision to infuse fresh perspectives and cutting-edge technologies into our operations. As the CEO and Founder of METAVSHN, my expertise in business automation and digital innovation was instrumental in guiding this collaboration.??

Our objective was clear: to transition from our legacy systems to a more agile, customer-centric BSS/OSS framework. The task was daunting, but the synergy between Ticinocom's industry knowledge and METAVSHN's technological prowess made it achievable. In just under six months, a timeframe unheard of in typical industry standards, we managed to complete this migration.??

The impact of this transformation has been profound. On the customer front, the new BSS system has enabled us to offer more personalised and responsive services. We now have a 360-degree view of customer interactions, allowing us to tailor our offerings and enhance customer satisfaction significantly.??

Operationally, the revamped OSS has revolutionised our network management. By integrating automation and AI-driven analytics, we've moved from reactive to proactive network maintenance, dramatically reducing downtime and improving service quality.??

This project's success is a testament to the power of collaboration between established companies and innovative startups. METAVSHN's fresh approach to BSS/OSS solutions, combined with Ticinocom's deep understanding of the telecoms sector, created a synergy that propelled us towards achieving our ambitious goals.??

Looking ahead, this transformation has set the stage for Ticinocom to embrace emerging technologies like IoT and 5G seamlessly. Our collaboration with METAVSHN has not only modernised our current operations but has also positioned us to be frontrunners in the future telecoms landscape.??

The BSS/OSS transformation at Ticinocom, bolstered by our partnership with METAVSHN, marks a significant milestone in our digital journey. It exemplifies how strategic collaborations can accelerate innovation and drive significant changes in a traditionally slow-moving industry. This project is a beacon of our commitment to continual improvement and a testimony to the possibilities that emerge when experience meets innovation.?

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