Pillars of customer service
Pillars of customer service at Corporación Quality Services
The culture of services has evolved a lot. To compete with today's brands, companies must be able to align technology, user experience, and business quality standards.
Customer service is the support offered, whether before, during or after the sale, which allows generating an experience of the service.
Its processes are one of the main axes that make today's organizations stronger and more stable, in the face of a rapidly changing world.
Hence the importance of its management being constant, responsible and focused on solving customer problems.
At Corporación Quality Services, we know that customers arrive with expectations and it is our job to ensure that their perception of the service received is the best.
But, what distinguishes customer service at the Quality Services Corporation?
These 4 fundamental pillars distinguish it:
1.- Values
The customer service processes of the Quality Services Corporation are based on highly relevant values for the environment such as respect, commitment, responsibility, tolerance, honesty, loyalty and confidentiality.
Each of these values must be respected and assumed as part of our work culture, to make this a place of professional development and permanent learning.
That is why they can be perceived by the client in each interaction, regardless of the medium. Both in a phone call and in a work meeting, it is possible to demonstrate that it is a company that is consistent in its philosophy and in action.
2.- Exceeding expectations
The customer has expectations that must be covered to achieve their satisfaction. Consciously or unconsciously, evaluates the characteristics (service dimensions) during the provision of the service or consumption of the product.
This generates impressions (perception) that will trigger a judgment. For this reason we strive to exceed the expectations of our clients at every opportunity, delivering a little more than what the client expects.
3.- Empathic listening
At Corporación Quality Services we listen to our clients and show them genuine empathy, evaluating the situation that affects them. We are your strategic partner in solving your needs and our goal is to provide a positive experience.
So we make an effort to understand the problem and find feasible solutions that strengthen its internal management and relationship with the environment. We do this by exploring your needs and preferences in depth.
In this way we gain the trust of our customers and establish business relationships of the highest quality.
4.- Continuous improvement
Continuous improvement has been shown to provide important benefits in terms of efficiency, productivity and profitability for the organizations that implement it. So, not because we are an accredited company, we settle for what we offer.
We apply continuous improvement day by day in all our services, supporting relevant information that is generated in each contact. This serves as support for decision-making and encourages the creation of projects that bring our processes closer to excellence.
conclusion
Customer service is an activity of great value for any organization and that is why Corporación Quality Services gives it the place it deserves.
Our processes, based on pillars such as values, exceeding expectations, empathetic listening and continuous improvement, have the fundamental objective of increasing customer perception more and more.
For something, after 18 years of professional experience, there are many companies of national and international renown that became part of our ecosystem and remain faithful with constant interaction.
Corporación Quality Services is an inspection body accredited under the ISO-17020 standard, and an accredited testing laboratory under the ISO-17025 standard for food, drinking water and soil quality tests.
If you want to know more, visit the Services section of the website. And if you want more information, do not hesitate to contact us through any of our service channels.