The Picklist ?? Salesforce Job Market Figures, Data Cloud One GA, Autonomous Agents, and More

Every week, we’ll be delivering our top headlines – highlights from the previous week for you to enjoy with a cup of coffee!

10 Crucial Facts and Figures About the Salesforce Job Market in 2024

The team at 10K has been uncovering job market trends for the past seven years. Their annual talent ecosystem report is packed with insights – from customer demand to partner growth – to help Salesforce professionals navigate the market.?

Here are some of this year’s key takeaways:?

• The global demand for Salesforce talent continues to drop, however, the demand has risen in India.
• Business Analysts could be 2025’s rising stars.
• Consultants have faced a supply-and-demand decrease this year.
• The number of Salesforce consulting partners has risen by 20%.
• Africa and South America have shown the highest talent supply growth.

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A message from Coefficient

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Salesforce excels at collecting data, but when it comes to custom reporting, it falls short.

With Coefficient’s two-way sync between Salesforce and spreadsheets, you take control – integrating live Salesforce data where you work to build real-time reports and workflows your entire company relies on.

• Pull Salesforce objects, fields, and reports into Google Sheets or Excel
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• Push updates directly back to Salesforce – without leaving your spreadsheet

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Data Cloud One Now Generally Available: Connect Multiple Orgs With Clicks, Not Code

Great news: Data Cloud One is here… but what exactly is it? Data Cloud One offers a more efficient integration architecture for using Data Cloud across multiple Salesforce orgs. In the past, each org required its own Data Cloud instance – meaning separate setups for integration, data streams, and identity resolution.?

So why is it worth looking into Data Cloud One? Well, you can:?

• Connect multiple Salesforce orgs, create a single source of truth, and share data across orgs using clicks, not code.
• Control what data is shared with companion orgs via data spaces.
• Use Data Cloud-powered features across multiple Salesforce orgs.
• Remove complicated processes or custom coding to share data across orgs, which can be time-consuming and expensive.

Data Cloud One is included within the existing Data Cloud SKU. Bear in mind that any usage drawn from companion orgs will consume credits directly from the home org. You get three free companion connections, with additional connections available to purchase via add-on licenses.?

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Salesforce Agentforce: How Autonomous Agents Could Revolutionize Sales?

You’ve probably heard the A-word bouncing around the ecosystem. Agentforce continues to be at the center of the AI conversation, with early responses looking positive. With two types of agents launching (Agentforce SDR and Sales Coach), it really does have the potential to transform sales ops.?

SDRs can handle all manner of sales tasks, from answering questions and nudging customers to handling objections and booking meetings. Grounded in your business data, these agents can respond with speed, accuracy, and autonomy.?

Sales Coach is here to help support and empower sales reps. By augmenting the work salespeople do (with consistency and without judgment), the coaching side of Agentforce will help teams to work smarter.?

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External Client vs. Connected Apps: Comparing Salesforce’s Next-Gen Integration

Here comes the next generation of connected apps – “external client apps” are designed to offer features that connected apps have previously lacked, as well as bring enhanced security. So what’s what??

Connected App: A way for something outside your Salesforce org to connect to Salesforce, which could be for a variety of different reasons, including using Data Loader to insert, update, delete, or export records.?

External Client App: Another way for an external system to connect to Salesforce – designed to deliver in areas where connected apps couldn’t, such as compatibility with the latest generation of Salesforce Packaging (2GP) and not being available by default (unlike connected apps).?

The Winter ‘25 Release will bring the ability to migrate a connected app to an external client app, as well as the option to see external client apps in the app launcher.

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Salesforce Outlook Integration to Be Disrupted via New Microsoft Initiative

At a time when technology is more advanced than ever, strong cybersecurity protection is paramount.

That's why Microsoft has introduced a new cybersecurity initiative known as the Secure Future Initiative (SFI). SFI sets out to make best use of GenAI for cyber defenses and new engineering advances, as well as a push for the stronger application of technical norms.

However, this does mean that the upcoming Salesforce Outlook integration will be affected:

• Certain Microsoft Outlook legacy features are being phased out.
• To ensure uninterrupted access to the integration is maintained, Salesforce and M365 Admins will need to work through a specific set of steps (found on the online Knowledge Base).
• Customers can also proactively test in advance of the deadlines.

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