Pick your best tool to delight!
Challenges, troubles and hard times are a phase of journey. The further you like to go, speed breakers will multiply by exponential "x".
2 Things very important - Try even it looks hard. Reach the goal. Said "for me" because these things might be different per person.
"Customer Service" is not one stream, or department. It need to be efficient for handling appropriate workflows, easy for a process understanding and robust for covering an operational knowledge base.
Solving new puzzles and appreciating legacy knowledge will take us far.
This is important to keep improving however carrying the core is essential.
If you need to reach desired, Think Fast! Sustain Current! Imagine Future!
Now, Goal deciding and