PICAC Aged Care Updates Nov-Dec
PICAC stands for the Partners in Culturally Appropriate Care. It's an initiative of the Department of Health and Aged Care.

PICAC Aged Care Updates Nov-Dec

Nov-Dec Spotlights

  • The New Code of Conduct for Aged Care
  • New Notification Form for Approved Providers
  • Star Ratings Provider Manual is now available
  • HCP Pricing changes from 1 Jan 2023
  • PICAC WA activities: Currently available and coming next



Hot Topics

New Code of Conduct for Aged Care in use.

The Code applies equally to approved aged care providers of home care services, residential care, and flexible care services (exclude CHSP service), their governing persons (e.g., Board members and CEOs), and aged care workers. The Code is one of the measures to improve accountability and transparency, addressing the recommendations in Royal Commission into Aged Care Quality and Safety final report.


A picture of a blue clock on the white desk

Strengthening provider governance: New notification form for approved providers

From 1st December 2022, approved providers will be required to use a new notification form when meeting their notification responsibilities:?

?? An obligation to notify of changes that materially affect its suitability to be a provider of aged care

?? An obligation to notify of the occurrence of certain events relating to key personnel of an approved provider

From 1 December 2022, providers will be required to notify the Commission within 14 days (instead of 28 days) for changes that occur after this date.


Aged Care Reform Webinar Series Review

Webinars to help providers prepare for the regulatory requirements starting on 1 Dec 2022. Topics cover:?

  • The expansion of the SIRS to home service
  • Code of Conduct for Aged Care
  • Strengthening Provider Governance

Access recordings


Star Ratings Provider Manual now available

The Star Rating system is designed to help senior Australians, families, friends, and carers compare services to make more informed choices.

From December 2022, all aged care services in Australia will receive an overall Star Rating between 1 and 5 stars, and ratings for 4 sub-categories:

A picture of five yellow stars on a blue and pink background

  • Five quality indicators
  • Service compliance ratings: based on activities such as quality assessments and meeting quality and safety obligations.
  • Consumer experience
  • Staff care minutes

In this manual, you will understand how the Star Rating system works, how are the ratings calculated, and the requirements on the data providers report to the Star Rating.



Aged Care Funding and Pricing

Lights hanging on the ceiling

Home Care Packages Pricing Capping?from 1?January 2023

Caps set the maximum amount a provider can charge. The administration and management charges in the HCP program will be capped in the new year. Care management prices will be capped at 20% of the package level, package management prices will be capped at 15% of the package level.

From 1 January 2023:?

?? Care management will be mandatory?

?? Providers cannot charge for package management in a calendar month where no services (other than care management) are delivered

?? Providers cannot charge separately for third-party services (e.g. brokering or sub-contracting charges)

?? Providers cannot charge exit amounts

It's time to communicate with your clients and look at your pricing strategies! Download HCP Pricing update


We are here to help you!

Do you have any concerns about your pricing or financial health? Are you planning to boost your financial sustainability in 2023? Talk to us and see how we could assist you.


PICAC WA Services

"Diversity: Keys to Culture" Online Self-managed Training

An informative, practical, efficient, and effective online course for Aged Care workers. Delivered in simple English?to make sure your CaLD workers can easily understand!


?? Coming Webinar Series: Aged Care Workforce Capability and Resilience?

  • Vol. 1: Social Connections as a foundation
  • Vol. 2: Attitudes during tough times
  • Vol. 3: Knowing the values for building resilience
  • Vol. 4: Having emotional awareness
  • Vol. 5: Filling up the tank with fun

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