Pezesha partners with Dial Afrika to harness customer experience through AI solutions

Hilda Moraa and Japheth Dibo met through the Endevour scale up program and they intentionally agreed to collaborate. Serendipity at its best!

Pezesha is in its growth stage servicing thousands of customers weekly and needed a solution that can allow our customers to access real time customer service through inbound & outbound interactions and Dial Afrika came through for us after a lot of searching and exploration to find a solution that can integrate with our proprietary core banking system and also via a cloud-based, securely, and interactive AI-powered omnichannels.

Pezesha and Dial Afrika have already integrated and now able to serve thousands of customers daily without having to stress on customers experience and feedback at any given time or place.

In a recent Endeavor Kenya event on Demystifying Access to Debt Panel Discussion & Networking?Reception, Pezesha and Dial Africa announced their strategic collaboration with CEOs of both entities confirming that the partnership this far has been valuable and tailored towards scale up plans.

"Pezesha is a leading player in SME space, and we are excited to partner with them as they scale up to impact more SMEs. Thanks to Hilda for this opportunity , adds Japheth CEO of Dial Afrika.

"At Pezesha, the customers we serve are the heart of our business. As we scale up, we are focussed on accelerating the automation of operational aspects like collections management to ensure we retain our customers as they grow up the Pezesha ladder. Dial Afrika has come in to support us in these functions as we do not want to reinvent the will, we focus on what we are good at which is, origination and underwriting through our proprietary credit scoring Patascore . We will continue to Invest in improving collections management by using data and technology to track and recover payments more effectively. @Endeavor Kenya has brought together entities we share in the common belief to grow together and achieve scale. Such collaborations are needed now more than ever to strengthen the ecosystem" adds Hilda Moraa, CEO Pezesha.

We are excited about this partnership as it draws our customers closer to us and allows us to serve them better and more efficiency as we look to impact more than 1 Million MSMEs by end of 2025 through our collaborative approach.

#AI #customerexperience #embeddedfinance