Personalised delivery insights
Sorted Group
It takes an outstanding delivery experience to differentiate. That’s where our Delivery Experience Platform comes in.
Hello.
Welcome to The Sorted Post-Purchase Post. In this edition:
Why WISMO isn’t just a contact centre problem
“Where is my order?” (WISMO) isn't just a contact centre problem – it's a symptom of broader supply chain issues. This insightful article explores why addressing the root causes of WISMO through proactive delivery communication and technology is essential for enhancing customer experience and reducing operational costs.
Discover how improving supply chain visibility can transform WISMO from a reactive hassle to a strategic advantage.
How can retailers use customer data to tailor the ecommerce delivery experience?
Wondering how retailers can use your data to enhance your shopping experience? In a recent episode of The Sorted Post-Purchase Podcast, we discuss how leveraging customer data can personalise and perfect ecommerce delivery. Join Shaun and Dan as they explore the key strategies and technologies that transform basic transactions into memorable brand interactions.
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In the news ...
Extreme weather events in Europe have increased by 48% in the last 2 years, significantly impacting UK farming. Businesses should manage these weather risks by investing in risk identification tools and diversifying their supply chains across regions with less correlated weather patterns. (Consultancy.uk)
The responses of Logistics UK's Policy Director Kevin Green to the general election manifestos of the three major UK political parties – the Liberal Democrats, Conservatives and Labour. Green highlights the key logistics-related proposals in each manifesto, including the need for a dedicated logistics minister, a national logistics network, and long-term infrastructure and decarbonisation plans to support the logistics industry and drive economic growth. (Logistics UK)
European retailers are rushing to place their Christmas orders early due to soaring shipping costs and trade route disruptions caused by attacks on vessels in the Red Sea by Houthi rebels. This is driving up the prices of big-ticket items like white goods, furniture, and kitchen appliances, which retailers say they cannot fully absorb. (BBC)
Plus ...
In a recent feature in Wired, our CEO Carmen Carey shared her insights on the importance of choosing the right tech tools that not only solve current problems but also scale with your business as it grows. Her approach is all about integrating solutions that streamline processes and free up time, allowing teams to focus on what truly matters.
See you in the next issue!
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