Personal & Business Growth

Are You Growing By 1%?

The Rule of 1% is simply defined as improving your customer service one percent at a time. Before you can do this, you must have your consistency perfected or it will never work. This one percent may seem small, but if you approach the vision for your company with baby steps, you will find a huge increase over a solid chunk of time. It’s not a sprint, it’s a marathon.

Avoid doing too much at once or you’ll set yourself up for failure. Think of the confidence you and your employees will have when you improve one percent each week. By the end of a year, you’ll have improved more than 50%!

While, rules and standards are necessary for growth, always be flexible with your best customers. Most retailers only allow a set number of items into a dressing room to reduce the risk of shoplifting, but it generally restricts the large percentage of people who are not stealing from you. Flexibility is the key to what you deliver to your customers and consistency is the key to how you deliver it.

The bottom line is customers rely on you to deliver what you promise. If you spend too much on bulky advertising that promises more than you can deliver, even your best intentions will unravel quickly, and you will fail.

Focus on your vision and baby steps to turn your satisfied customers into Raving Fans.

I hope you’ve learned a lot about good customer service and how it’s essential to your overall success. If you need help with any of the steps we’ve gone through over the last four issues, try our FREE test drive and get access to some of the best resources, tools and strategie available.

In upcoming issues we’re going to explore strategies of securing your ideal clients and keeping them.

Becoming a Better Leader Through Mental Fitness

Someone had this to say about physical exercise. “If you think lifting weights is dangerous, try being weak.” This powerful statement highlights the importance of being in a fit physical state.

It is for this reason that many people today can’t stop exercising. The value of this activity is a well-known and appreciated fact.

We must realize, though, that talking about exercise won’t be complete without something. What is this?....READ MORE..

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