The Person at the Center
John D. Couris
Florida Health Sciences Center | Tampa General Hospital Research Fellow University of South Florida Muma College of Buisness
I just finished reading an opinion piece from Fox News consumer reporter, John Stossel, detailing his experience being treated for lung cancer. He gives thanks for the excellent medical attention he has been receiving but calls out his doctors, the hospital and the health care industry as a whole for what he feels is poor customer service. Sadly, it’s likely his comments resonate with a good number of readers. His piece serves as a wake-up call for those in health care who haven’t realized we must do a better job of focusing on the person at the center of our care.
Given our society’s emphasis on consumerism, the patient’s experience in our care is critical. In my opinion, it needs to be one of the top priorities of every provider. We must take a holistic approach to caring for people. Our responsibility is not limited to providing the best medical advice and interventions; patients’ feelings about, and satisfaction with, their health care journey are every bit as much our concern. I do not look at the medical care someone receives as something separate from their experience; they are invariably linked...Click here to read the full post on my blog, Inventing Health.
UROLOGY PROFESSIONALS
8 年I agree and believe it comes down to having the correct amount of people available for the specific care of a pt . This will translate to more time available and less burn out of the nursing staff and Dr's. Also the amount of empathy ,care for detail and communication that the caretakers have. Unfortunately that means $$ which always appears to be in short supply by the payors.
First Vice President - Wealth Management at UBS Financial Services, Inc.
8 年John, thank you for sharing this! How unfortunate. In today's fast paced world, when tragedy hits us, we're blindsided.
Retired at Inshore Fishing and Frivolity
8 年So true, John. My wife was hospitalized recently. Our experience was so bad we asked the surgeon about doing the follow up procedure at another facility.