Performance Managing the Narcissist

May 21, 2024 rewrite of Article By Samuel Kemble |?Aug 9, 2022 | Bullying, Harassment, Human Resources, Mental Health Moment, OH&S, Safety, Sexual Harassment, Workplace Respect

Understanding Narcissism

Narcissistic Personality Disorder, as recognized in the DSM-5, affects approximately 1% of the population. Those diagnosed with this condition need support and accommodation from medical professionals, and performance management is rarely appropriate.

Our discussion today does not focus on the diagnosed mental health disorder but rather on culpable narcissistic traits of those without the disorder, which are more common and increasingly prevalent in today's workplace.

Evolving Safety and Employer Liability Concerns

We need to consider the impact of individuals with narcissistic traits on workplace dynamics, potentially causing psychological and emotional harm. If left unaddressed, this behaviour could lead to significant organizational risk and potentially result in damages and compensable claims under Workers' Compensation legislation.

Possible Causes and the Self-Esteem Movement Connection

Narcissism?is defined?as an exaggerated self-love and self-opinion. Contrary to popular belief, social media is not the root cause of the rise of narcissism. Instead, narcissistic traits often develop during adolescence, influenced by social networks and the self-esteem movement. The self-esteem movement was widespread in North American education for approximately two decades. This movement emphasized the belief that one is superior to others, contributing to the rise in narcissistic traits.

The Narcissist at Work

Narcissistic individuals in the workplace often display self-centred behaviour, manipulative tendencies, and a strong reaction to criticism. They seek admiration and superior status, often manipulating situations to receive positive feedback.

They often react aggressively to perceived threats.

Narcissists treat individuals of higher status differently than peers or subordinates, potentially creating unseen risks for managers.

Containing the Narcissist

Dealing with narcissistic employees requires a comprehensive approach that focuses on controlling their behaviour and minimizing any potential harm. Encouraging a robust team environment can effectively neutralize narcissistic behaviour by fostering peer feedback, all while receiving support from leadership. However, it's essential to avoid placing narcissists in teams where they can dominate, as this reinforces undesirable behaviour.?

In order to?prevent resignations and increased turnover, it is crucial for managers to prioritize the safety and well-being of their team members.?

This involves creating a supportive and secure work environment that fosters a sense of belonging and ensures?the?physical and emotional well-being?of all employees.

Performance Managing

When dealing with narcissistic employees, managers should:

• Be vigilant of employees who present differently to superiors than peers or subordinates.
• Avoid granting special treatment, which reinforces narcissistic behaviour and creates resentment.
• Use a structured, linear performance management approach and maintain thorough documentation.
• Be direct yet tactful in discussions, separating behaviour from the person and monitoring progress.

When things go Awry

When narcissistic behaviour escalates and necessitates confrontation, brace yourself for a turbulent response.

Retaliation is a near certainty when the narcissist realizes the game is up.

Conclusion

Narcissism is increasingly common in today's workplace, affecting about 65% of the population to varying degrees. By promoting healthy discussions and ensuring psychological safety, managers can address narcissistic behaviour with maturity and compassion, fostering a respectful and productive work environment.

Neglecting to take action in this regard fosters an unfriendly and unstable work environment, posing risks for numerous employees and endangering the organization.

References:

Wikipedia: Narcissism?

Neff, Kristin. Self-Compassion

Psychology Dictionary: Narcissism

Psychology Today: Is Social Media to Blame for the Rise in Narcissism??

Britannica: Narcissism

Management Issues: How to Manage a Narcissist

Harvard Business Review: How to Manage a Narcissist

Millon, T. and Davis, R. (2000), Personality Disorders in Modern Life?

Management Issues: How to Manage a Narcissist

McDonald, J. J. (2005), The Narcissistic Plaintiff, Employee Relations Law Journal

Creative Spirits: Bullying & Lateral Violence

Future of Working: Lateral Workplace Violence