The Perfect Recipe for Data-Driven Decisions

Welcome to another edition of Xdroid Xtras! We're adding some spice to your business strategy by introducing Xdroid Business Intelligence (Xdroid BI)—a recipe for success meticulously prepared by the Xdroid Experts. Let's get into the team huddle and see what’s cooking with Xdroid BI!

The Ingredients of Success: Expertly Pre-Configured KPIs

Every great recipe starts with the best ingredients, and Xdroid BI is no exception. Xdroid BI is one of Xdroid's latest offerings, designed to integrate with your business framework seamlessly. Our masterful Xdroid Experts have carefully selected and pre-configured the Key Performance Indicators (KPIs) like a gourmet chef chooses their herbs and spices. These KPIs fit into different categories and specific use cases, that you get to pick and choose from based on your business priority. These KPIs are blended to perfection to bring out robust results for your business’s potential, ensuring every insight delivers maximum satisfaction.

The Three Main Courses: Revenue Intelligence, Operational Intelligence, and Customer Intelligence

Our menu of solutions is designed to cater to every aspect of your business, served up in three delectable courses:

1. Revenue Intelligence: Like the main course that satisfies your hunger for growth, this domain focuses on maximising your financial outcomes. Dive into insights that help identify new revenue opportunities and optimise sales tactics with our exclusive proprietary Sales Stages and Early Churn Detection Models.?
2. Operational Intelligence: This course is designed to streamline your processes and enhance efficiency based on Xdroid’s experience of working with 10s of thousands of agents. Operational intelligence helps you cook up the best practices for your business operations, increase compliance, and boost productivity with NLP-based capabilities.?
3. Customer Intelligence: The final course in our spread, customer intelligence is sweet and satisfying. This domain helps you understand and anticipate customer needs and preferences, leading to improved customer satisfaction, loyalty, and a better overall customer experience. This course gives you access to Xdroid’s proprietary model like the NPS Prediction Model that predicts in-call NPS with 93% accuracy.?

Zero-Touch Philosophy: Insights on the Served on Silver Platter

We realise that not every business has the resources for a full implementation of an interaction analytics solution like Xdroid’s. This is exactly where we come in with Xdroid BI. That’s the essence of our Zero-Touch Philosophy. Imagine setting up a slow cooker in the morning and coming home to a perfectly cooked meal. With Xdroid BI, you simply pick which use-case or category you wish to focus on and then our experts do the prep work with pre-configured KPIs for the ultimate insights. All you need to do is simply sit back and savour the results.?

The Recipe Highlights of Xdroid BI:

• Seamless Integration: Think of this as the base broth of our BI stew, integrating smoothly and invisibly into your existing systems.
• Expert Configuration: Just like a secret sauce, our expertly configured KPIs give your business the unique flavour it needs to stand out.
• Hands-Off Operation: It’s like having a personal chef; this service truly offers minimal effort and maximum benefits. We handle most of the work.?
• Tailored Insights: Like choosing your meal's side dishes, you can select specific use cases or combine them for a full-course meal that caters to all your business needs. Get a tailored menu of insights, perfectly suited to your goals.?
• Continuous Optimization: Our chefs can continue to keep tasting and tweaking the recipe, ensuring the KPIs evolve as your business grows—keeping the flavours fresh and exciting.

The Secret Ingredient: Xdroid IQ

No gourmet dish is complete without a secret ingredient that elevates it to legendary status. In the world of Xdroid BI, that secret ingredient is Xdroid IQ. Xdroid IQ is Xdroid’s proprietary advanced AI-driven, LLM-based solution that is sure to enhance your contact centre operations. Xdroid IQ elevates our existing Interaction Analytics solution with features like auto-summarisation, auto-categorization, intent analysis, and Net Promoter Score (NPS) prediction etc. and provides comprehensive insights.?

Xdroid IQ offers a cost-effective, secure, on-premise installation or any preferred environment and can be fully integrated with existing systems. Think of Xdroid IQ as the exotic spice that transforms a good dish into an unforgettable one—providing deeper insights and a truly personalised experience for your users.

Celebrating Success:?

Platinum Customer Experience Award 2024

We are proud to announce that Xdroid along with our partner Aurantis bagged the 'Best IT Project on Speech Analytics' at the Platinum Customer Experience Awards 2024 organised by the Contact Center Hub in Madrid on the 13th of June. This award recognises our commitment to delivering exceptional solutions that enhance customer interactions and convert into real business results. This recognition validates the business potential of Xdroid BI and specifically our proprietary Early Churn Detection Model, designed to proactively enable customer retention and reduce churn.?

You can read the Press Release here for more details.

ContactCenterWorld.com Global Top-Ranking Performers Award

We are thrilled to share that Xdroid has been honoured with the Gold in the “Best Technology Innovation Award – Vendor/Live Agent Support Solution” at the ContactCenterWorld 's Global Top Ranking Performers Awards 2024 held in Amsterdam on the 26th of June. This award highlights our commitment to innovation, exemplified by our real-time solution AgentAssist.?

Two of our partners Avoira and Intelcia were also present at the awards winning Gold in their respective categories, showcasing the strength and success of our collaborations. All three awardees also presented at the 'Next Generation CX-CC Best Practices' conference organized by ContactCenterWorld from June 24th to 26th, contributing valuable insights into the future of customer experience and contact center operations.

Read the full Press Release for more details here.

Expanding Our Horizons: Xdroid Now in Miami, USA!

We are thrilled to announce the expansion of Xdroid's global footprint with the opening of our new representative office in Miami, Florida. Located in a vibrant hub for international business, our Miami office will enable us to offer enhanced support, localized insights, and greater collaborative opportunities to our partners and customers throughout the region. Join us as we embark on this exciting new chapter in Xdroid's journey to innovate and lead in the customer service and business intelligence industry.

Reach out to us for more information here.

Taste the Success

Xdroid BI is your secret ingredient in the competitive marketplace, turning complex data into actionable insights. Let us help you whip up a strategy that satisfies your immediate business cravings, nourishes your long-term business goals, and gives you the results you seek.