Perception and Reality: Understanding Life Insurance Practices and Client Perceptions
Tariq Bhatti (ALMI, ACS, FLMI (BF) - LOMA USA)
Founder & CEO - Pension Pakistan
Demystifying Misconceptions:
Are there any Scams and Frauds Associated with Life Insurance Companies?
Perception plays a pivotal role in understanding life insurance products. Many clients may find themselves grappling with the complexity of these products, unaware of their intricacies and long-term implications over nearly two decades. Take, for instance, the scenario of reinstating a lapsed policy. Beyond settling outstanding premiums, clients often encounter additional requirements, such as undergoing medical examinations or submitting Declarations of Health & Avocation.
However, if a client experiences a change in health status or employment, it triggers a re-underwriting process. This reassessment can lead to adjustments in premiums or benefits, or in some cases, the denial of coverage altogether. While such provisions are clearly outlined in the policy contract, clients might perceive them as deceitful or fraudulent.
Disputes arise when one party fails to meet its contractual obligations, sparking misunderstandings. The true test lies in how each party perceives the situation. It's crucial to recognize that reputable life insurance companies operate within the bounds of stringent regulations set forth by the country or state's laws.
Accusations of fraud or scams often stem from a gross misperception on the part of clients, rather than any malicious intent on the insurer's part. Clarifying these misconceptions and fostering open communication can mitigate conflicts and foster trust between clients and insurers.