People or technology?

People or technology?

That’s a question countless business leaders have debated, and there’s really no definitive answer.

As your business grows, your needs and priorities will change. An increased number of employees, technical advancements or market pressures could put pressure on manual operations which may have been perfect when starting out, but are now starting to restrict the business and hamper operations, agility and growth.

It's very important to automate and improve manual processes and operations. Businesses should be regularly measuring where they are and what a new system could deliver versus sitting still for another two years.

Replacing the manual processes with systems not only reduces dependency on employee but also allows you to grow rapidly in long run keeping cost lower.

In service industry, contract renewal is a key process. Having manual followup for every renewal is a big task and employees do faulter frequently. replacing it with auto follow up can handle increased volume and perfection as well.

Overall Technology must be a key part of your strategy, if you want an agile business. With the competition increasing day by day, business need to be more agile to respond to customer demands.

The level of technology within a business certainly affects morale of the employee. Efficient software will increase the productivity of the employee, organize their tasks and deliver better results.

Do think of technology solution before investing in people for every operation.