People First, Excellence Always: The Heart of Enterprise Mobility’s Success

This month, we celebrate a milestone—the first year as Enterprise Mobility and an exceptional fiscal year to match. With the energy of a great year behind us, the next question was inevitable: How do we raise the bar even higher in FY25??

I believe the answer lies in the core operating principles that have made us successful since the very beginning: customer service, team member development and business growth – all leading to a reasonable bottom line that allows us to give back to communities.?

Balancing superior operations with taking care of customers and team members has been the backbone of our success for more than 65 years. In a year (like always) when there are many things out of our control, we’re focusing on what we can control —delivering excellent service and developing team members.?

Earlier this month, I spoke with Ruth Umoh at Fortune’s COO Summit ?about the ways we set ourselves apart, when it comes to operations, and how it’s been a superpower for us over the years:

1. Our strategy for operational excellence begins with people. We hire and retain the best talent in the industry, give them the keys and let them drive the business forward. Our success as an organization is a testament to the strength of Enterprise Mobility’s 90,000-strong global team across its subsidiaries and affiliates, who show up every day for customers, communities, and each other—living our purpose to advance the world, one journey at a time. We also provide emerging leaders with the right tools and training to build their careers at Enterprise Mobility. Our Management Training Program , for example, helped me and many other leaders at Enterprise to grow early in our careers. This year has been a testament to the value of cultivating talent from within, as several long-time team members have stepped into key leadership roles at the highest levels.
2. Decentralization is core to our operational model, allowing team members to serve customers according to their unique needs. We know that different parts of the organization and different regions around the world will have evolving priorities, and those needs will change over time. So, we’ve focused our efforts on hiring the best operational leaders in the industry, who know their communities inside and out, and are empowered to make the best decisions at a local level. This approach allows team members to be nimble and make real-time decisions that are best for their business or geography.
3. We’ve sculpted a diverse portfolio with nine mobility lines. The heart behind the business diversification is to be able to offer sophisticated mobility solutions to customers who have real, nuanced mobility needs. As the mobility sector evolves, we will continue to invest significantly in lines of business and explore new markets to meet the growing needs of customers—all while ensuring operational excellence and exceptional customer service.
4. These principles also guide our approach to technology—helping us enhance the customer experience, provide seamless solutions and manage our mobility offerings more efficiently for the long haul. These principles remind us that while we may evolve what we do to propel ourselves into the future, who we are—to the core of our DNA—will never change.

So, what will Enterprise Mobility’s focus be as we head into FY25?

It will be what it always has been. Taking exceptional care of customers and team members – the true bedrock of our success. Because a great organization isn’t built on its promises or products, or even a strong process, it’s built on the people who make it possible.