People-centricity

In the last two posts, I spoke about how we discovered our TTN values and what Authenticity, our very first core value, means to us. 

In this post, let’s take a look at our second core value - People-centricity, and understand what it means for everyone at TTN. 

People-centricity has always been at the heart of every decision and everything we do at TO THE NEW. As a business, accomplishing day-to-day tasks and delivering on client expectations is, of course, critical to us, but we never lose sight of our people's happiness and growth in the pursuit of business growth. 

We fundamentally believe that happy people lead to happy customers. 

Going with this belief, we work hard every day, striving to create an environment where Newers can:

1. Depend on each other and the organization, especially in tough times
2. Enjoy freedom and autonomy without being micro-managed
3. Get ample opportunities for learning and growth
4. Most importantly, be assured that their interests, growth & happiness are kept at the center of every decision being made in the organization

Newers know and trust that their organization values them more than just revenue and profit margins. With such a commitment and prioritization from the organization, everyone reciprocates with a great sense of ownership and commitment in their day-to-day work. 

Newers also know and trust that their managers genuinely care for and listen to their needs, which helps us in creating a positive and welcoming working environment for everyone. 

Recently, we asked Newers to share their stories around how they have seen people-centricity in action at work. We got the chance to hear instances and anecdotes that warm our hearts.

#CoreValueStories

Last year, one of our team members got a phone call about the sudden hospitalization of her mother. She had joined us just a few months back. At that point, she was worried about her mother as well as her new job and how to balance the two. When her team members and her manager saw her worried, they understood the situation and assured her not to worry; and provided her all the support so that she could focus on her mother’s health without having to worry about work. She resumed work a few weeks after her mother started getting better. And while she was at work one day, she got a devastating call about her mother’s demise. Our HR team and Admin teams immediately arranged cab, flight, etc., to ensure that she reached in time for her mother’s last rites. Her manager and peers further helped her and supported her during those tough times. In her own words - “Now I understand what People-centricity means at TTN & how Newers go out of their way to support each other when needed”. 

Another Newer, who joined us as a fresher about five years ago, shared how she was young and unsure about her career choice when she joined us. While she was doing her “job” and meeting her responsibilities, she wanted to explore other roles to find where she fits. She was open about her feelings and got her manager’s and the team support to look within TTN for a role of her interest. After exploring various roles, she finally discovered her true calling, moved to a different role, without having to switch jobs. She says that she owes her professional fulfillment to her manager & colleagues' willingness and efforts to move her to the new role. 

People often underestimate the importance and power of people-centricity - how some gestures, however small, can mean so much to people and touch their lives.