The people behind Alasco: Meet our Frontrunners! - Jana as Customer Support Manager

We from Alasco want our customers to get the best out of our solution. To ensure that, we are keen to provide understandable and effortless customer service along with our customer's journey.

Jana, our Customer Support Manager, makes sure that every customer at Alasco gets their question answered, starting with the onboarding process. She joined Alasco five months ago with a background in English studies and art history. Today she will give you insights into her career path, her development at Alasco, and her position in the Customer Success Team.

Tell us more about you: What did you do after your high school graduation?

Jana: "Already after my A-levels, I was driven by many interests. I have always been the type who liked less science and more foreign languages and cultural history. I grew up with four siblings and was used to a busy but social environment. So it was clear to me that I was looking for a job where I would have daily interaction with other people. For this reason, I decided to study European Studies at the University of Passau. This course perfectly covered my affinity for art, culture, and languages."

Where did you get your first work experience? How did these experiences shape you?

Jana: "During my studies, I developed an interest in art history. I pursued this passion with an internship in an art museum in Bayreuth. That is where I got fully involved after my studies. After a while, however, my affinity for art was not as great as it used to be. Since then I realized that I was looking for a job that offered me better promotion opportunities and a professional outlook.?After realizing that, I was employed in a family company for industrial cleaning. There I had the chance to gain several insights into many different areas. I was responsible for order management and coordinated several projects. During that time, I had daily customer interaction which I truly enjoyed.? In addition to that, I noticed that I had a strength in solving customer problems. It was a great challenge to provide our demanding customers with a suitable solution as quickly as possible and thus establish close customer relationships. That is how I found my passion for customer success."

How did you finally find your way to Alasco?

Jana: "In fact, I was looking for a new challenge and an industry in which I could develop better. Even in my old company, I was always the contact person for our software, and I realized that this fits me. It was also important to me to be part of a modern, dynamic team. When I found Alasco while searching for jobs in Customer Success, I was hooked. The job description suited me perfectly, and quickly I realized that Alasco has a common, exciting mission where every employee wants to grow."

What is your primary responsibility as a Customer Support Manager, and how would you describe your time at Alasco so far?

Jana: "My main goal is giving our new customers the perfect start into our Software and handing them the initial technical know-how during our onboarding. Without us, the Customer Success Team, our Customers cannot use Alasco to its full potential, so we bring various features and best practices to them. My first months were a challenge for sure. I got to know the Real Estate Industry and our product itself which was incredibly enriching. As Customer Support or Success Manager, you always have to be up to date with our newest features. That makes this job so dynamic and diverse. I love that I do not know what my day will look like already in the morning. I challenge myself every day with new tasks to support our customers.?As for Alasco itself, I can only say that I was welcomed from day one and was able to create unique, personal relationships with my colleagues in a short time. Our values are Alasco's core, and building up personal relationships is incredibly essential to us. All employees matter, so we all make time for each other and have each other's backs. What I also find unique about Alasco is our "work hard, play hard" atmosphere. We all pull together to realize our ambitious vision, but at the exact moment, we celebrate our wins. Also, we love to simply chat over a good cup of coffee or an after-work drink."

What do you see as your next goals?

Jana: "From the first day on, my colleagues fully trusted me and handed me more and more responsibilities. As I am still a Customer Support Manager, I am looking forward to growing into the role of Customer Success Manager. I love being responsible for answering the concerns of customers, but I am also looking forward to taking over more own clients. So that I can introduce them to our software on my own and take care of them in the long term."