Penta-Marketing: A Personalized Approach to the 5 P's of Marketing
Surbhi Chadha
Marketing & Branding Leader | Spearheading Business Growth & Digital Innovation | Expert in GTM Strategy Execution | Storyteller & Brand Architect | Advancing Strategic Partnerships in EMEA | B2B | Tech | CE
Today, I'm feeling a bit reflective and want to share something incredibly personal with you all—my distinct philosophy on marketing, something I like to call my "5 P's." This philosophy isn't just what sets me apart professionally; it's an intimate part of who I am.
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From my early years of window shopping to my adult life, I have been passionate about products. Over time, my love for products has grown and evolved from admiring their physical aspects to appreciating their technical ingenuity and creative design integration, especially in UX and UI. I have had the opportunity to work in diverse environments and closely with product teams. My experience as a Co-founder of a SAAS-based entertainment and event management platform and launching gaming mobile in MENAtelo – Lenovo Legion has deepened my appreciation for how products can be more than just items for sale. They are carefully curated experiences that serve distinct purposes.
I remember my initial admiration for what used to be called Style.com, and recently, I've been highly impressed by Revolut and local ventures like Noon. These brands understand the power of design and functionality. With the right UX and UI, products transform into almost seamless extensions of our lives, closely aligned with consumer needs.
What we offer isn't just a commodity; it's a lifestyle upgrade, an experience molded by creative and technical expertise. As much as I enjoy the consumer experience, it's the back-end development and the creative design that truly excites me. Brands like these prove that when you understand your consumer's mindset, you can offer not just a product but a life-enhancing experience.
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The saying goes, "Business is all about people," and I couldn't agree more. Whether it's the consumer buying your product, the teams you collaborate with, or the executives you strategize for, the common denominator is always people. My background in diverse roles has deepened my understanding of this pivotal aspect. While I'm keenly interested in technological advancements like robotics and AI, it's crucial to remember that these innovations are, at their core, created by humans for humans.
My approach is deeply empathetic, analytical, and purposefully social. I prioritize the human factor in every strategy I formulate. Peter Drucker famously said, "It is the customer who determines what a business is... It is always utility, what a product or service does for him." That's why I've invested time and resources into consumer behavior studies and data analytics. It's not just about selling a product but providing a transformative experience that resonates emotionally.
Every brand, every activity, and every strategy is ultimately for the people—be it the shoppers in a retail environment or decision-makers in a boardroom. I've never lost sight of this fundamental principle: when you genuinely understand and connect with people, your brand transcends being merely a name and becomes an emotion, a meaningful entity
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Contrary to the notion that profits are a "necessary evil," I regard them as the inevitable outcome of ethical and purposeful business practices. Making a profit isn't just good for shareholders; it's vital for all stakeholders involved—from employees and customers to the broader community. When a company is clear about its purpose, it can channel that into a strategic focus that not only drives ethical decisions but also paves the way for long-term financial sustainability.
In today's world where transparency is demanded, integrity isn't a nice-to-have; it's a must-have. This extends into every facet of business, from marketing campaigns in bustling locales like Paris to customer decisions at the point of purchase. As marketers, it's our role to be creative and effective. While creativity can be seen as an art, it's our job to ensure that it serves a purpose—that purpose often being to maximize returns on every penny invested.
The purpose of profit serves as both the moral compass and the strategic linchpin for a business. Whether it's environmental responsibility the bottom-line gains, a company's purpose should guide its actions, influence its culture, and ultimately contribute to its profitability.
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Ignoring our environmental obligations is not an option, especially in this critical time of climate change. Each strategic decision I make is carefully weighed against its ecological impact. Striking a balance between financial viability and environmental sustainability may be complex, but it's a challenge that I find immensely fulfilling. Our Earth and its inhabitants merit this level of commitment.
Looking back, I realize how much my perspective has evolved over the years. This evolution has been enhanced by my learning from my MBA and MSc in Luxury Management, as well as collaborating with industry giants like Gucci.I've witnessed the rise of sustainable brands and the shift from mere promotional sustainability to ingrained Environmental, Social, and Governance (ESG) principles. This experience has shaped me into a more conscious marketer, fully aware of the environmental and social footprint of my activities, however small they may be.
I maintain an optimistic outlook, choosing not to dwell on the pitfalls of greenwashing or corporate deceit. Instead, I focus on the incremental changes that can make a substantial difference in the long run. Each small step is a contribution to a larger, more sustainable future, aligning perfectly with my overarching purpose-driven approach to business and marketing
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Lastly, we arrive at what may be the most personal of all the 'P's: Passion. Marketing is more than a career; it's a perpetual quest for growth, transformation, and boundary-pushing. My fervor for this field fuels my insatiable drive for brilliance. I firmly hold that superior marketers are not only analytically adept but also deeply impassioned about their work.
Had I lacked this intrinsic enthusiasm, I might have found myself in a profession like chartered accountancy—a role I respect but could never envision myself in. While I appreciate the importance of profit, as discussed earlier, the idea of crafting financial statements holds no allure for me. As an imaginative professional, an individual, and even an artist at heart, marketing offers me the unique advantage of blending creativity with profitability, all while engaging with diverse sectors and individuals.
Passion is not merely a desirable trait; it's a prerequisite for both drive and innovation. Referencing Peter Drucker once more, the only functions that add value to a business are marketing and innovation—both of which demand intense passion. Without this element, even geniuses like Edison would have failed to leave their indelible marks.
In Conclusion
Today, I felt compelled to bare my soul and shed light on the principles that make up the core of my marketing ethos. For me, marketing is far more than a job—it's a composite of these five crucial 'P's: Product, People, Profit, Planet, and undoubtedly, Passion. Should we consider rebranding it as 'Penta-Marketing'? (I do have a penchant for puns, after all.)
Your perspectives, whether they corroborate or diverge from mine, are not just welcome but eagerly anticipated. The floor is now open for discussion.
I look forward to an enlightening exchange of ideas, especially if your views offer a different angle or even challenge mine. Let's kickstart?this?dialogue!
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1 年I do not think I can add to the expertise list, you have it all covered Surbhi Chadha {Geena} I highly resonate with the 5Ps??
PR and Marketing Communications Professional | 18 yrs experience | managed more than 300+ clients across genres national and international both| Currently leading 30+team as Vice President - PR
1 年Love this
Marketing & Branding Leader | Spearheading Business Growth & Digital Innovation | Expert in GTM Strategy Execution | Storyteller & Brand Architect | Advancing Strategic Partnerships in EMEA | B2B | Tech | CE
1 年last week did a post on this Penta Marketing https://www.dhirubhai.net/posts/geenasurbhi_penta-marketing-activity-7117797758123573248-GtR8?utm_source=share&utm_medium=member_desktop