Pearl of the Week: Medical Assistant Recruitment and Retention

A key, and often underutilized, member of the care team is the medical assistant (MA). The MA's role should be well-defined within the practice and aligned with state law. To achieve success, MAs should receive specific training and skills assessment during new employee orientation. Focusing on empowerment and continuous professional development is key to fostering retention and maintaining high performance.

LEARN MORE:

• Toolkits: Medical Assistant Recruitment and Retention and Medical Assistant Professional Development
• Podcast: Training Medical Assistants as “Encounter Specialists” (Apple Podcasts | Spotify)?
• Webinar: Medical Assistants: Recruitment and Retention
• Success Story: Dermatology Practice Reaps Benefits of Empowered Medical Assistants and Detailed Note Templates
• Resource: Time and Cost Savings Calculator- Delegating Appropriate Tasks to Highly Trained Medical Assistants

AMA STEPS Forward? offers a collection of engaging and interactive educational content designed to help put the joy back into medicine.

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