PBX and Water don't mix!

Ok, this picture is a bit of an exaggeration but the message still holds true.

A little over a week ago, I was traveling out of town for a conference when I received a call from a client that they had a severe leak in their computer room. It was a Tuesday around 11:00AM when the call came in and we were told that water had leaked during a rain storm while roof repairs were being done. The good news was that the primary equipment rack was not damaged but the telco rack was under the waterfall. In the telco rack was our MSP's fiber equipment and their switch, along with our clients PBX. The MSP responded so fast we could not even get to the rack to access the damage of the PBX and had their part repaired in about 3 hours.

While we did loose our Fiber connection, we did not loose internet and connectivity thanks to our SD-WAN connection utilizing Big Leaf products and services. The PBX however was toast and we finally got our confirmation around 4:00PM.

A little background about our client. They are a new car dealership....actually they are 5 dealerships, three on one side of the street and two on the other side. All 5 are on the same network and yes, they all use the same PBX. As you can imagine, having all 5 dealerships down at the same time would be catastrophic. And it was!

This is when StratusDial jumped into action! We quickly built a cloud PBX and had the current dial tone provider forward the main numbers to our service. That night we imported users, phones, created auto-attendants, ring groups, time frames, and programmed a new reception phone. The next day our team was on site and had to quickly factory default all of the Polycom phones to remove the Fonality firmware and replace it automatically with a DHCP option 66. By 9:00AM we had 5 working phones in each of the dealerships. By the end of the day and about 24 hours after we found out the PBX was dead.....we had all 150 phones back up, receiving calls, and making calls.

We are happy to help our clients in any emergency situation but we also like to take our time and plan out your custom system.