PayTM social commerce launch
Aditya Malik
SVP Revenue & Growth, Pazcare. Past stints at HighRadius, Strategy&, Accenture & Unilever.
I opened the PayTM app after many days today and noticed a new tile on the front screen called 'Bang - Up to 90% off' - right next to the 'Online Shopping' one.
(side notes - must write about PayTM UI revamp in recent months + the whole cashback --> scratch card transition they're doing, both seem to be inspired significantly by GPay)
So, back to Bang. Interesting. I clicked through to realize that 'Bang' is a social commerce offering.
See screenshot here. Apologies for the very poor quality - PayTM doesn't allow screenshots now.
So what is Bang! exactly?
It's a simple seeming social commerce construct - There are a handful of product offers that are shown to you - If you AND at least 2 other friends buy the product then all of you get the product at the offer price.
If you don't reach the 3 people mark - you get your money back.
So, an interesting return of social commerce in the online commerce conversation, alongside Flipkart touting 2Gud as a social commerce platform (Which frankly I'm completely unable to see - they don't even have a share button on the product listing - it looks like Flipkart's attempt to fight the club factories and Amazon Renewed's of the world together.).
Some people might recall when social commerce last saw a big move - I believe it was Flipkart touting 'group shopping' called Ping back in 2016. This is not counting new players like Meesho which are building a social re-selling model.
The devil, ofcourse, lies in the details. There's plenty of SNAFU potential in Bang!, things like:
- A No returns policy
- Workflow for sharing (happens at the end, after payment, and 1-1 over android sharing using a link, rather than natively owning the sharing experience in the app)
- And finally, the assortment, which to me feels pretty random - no novelty value, brand appeal or fit to my typical browsing. Also, too many options - the appeal of one a day / few a day offers seem to be lost.
SVP Revenue & Growth, Pazcare. Past stints at HighRadius, Strategy&, Accenture & Unilever.
4 年It's now 'shop with friends'
Strategy Manager at Accenture Strategy | Strategy & Transformation | MBA | B.Technology
4 年Interesting Aditya Malik - coincidentally even I noticed the same last evening while making a payment. The first thing that came to my mind is if PayTM is exploring a completely different avenue for generating revenue why would the feature be in a mix of already existing ones? 2ndly looking at the product and assortment mix, who exactly are they trying to compete against and what exactly are they trying to achieve. Would love to understand your opinion.