It pays to say ‘Thanks’

On a regular basis, I get requests from companies to provide my feedback on the service that I’ve received.

They flow in different ways.

Email surveys …

At the bottom or at the back of an in-store receipt … or

After completing a transaction on the phone.

Unless there is a guaranteed incentive — such as a discount on a future purchase — I usually decline as I feel I should receive some type of reward for my time and insight.

On occasion, though, I receive a level of service that is so outstanding and memorable that I take the time to share my experience to head office. This past weekend was one of those times.

While visiting a well-known restaurant chain, I observed a single staff member calmly serve both drive through and in-store customers. She even managed to make a fresh pot of coffee as she warmly greeted a drive through customer using her headset.

Upon arriving home, I located a corporate contact and emailed them details about the great experience I had.

I received a response yesterday that they were happy I shared my experience and would ensure the staff member was informed of my email.

While I didn’t receive nor expect any reward for providing my feedback, in this instance just knowing that the woman will realize her efforts were recognized is payment enough.