Paylink Solutions February Newsletter

Welcome to the latest edition of our monthly newsletter! From monthly leadership updates, understanding how Embark helps customers maximise their income and a data dive, here's what we've been up to in February:

• Our Director of Development and Partnerships, Andrew Alder, details how harnessing affordability data with vulnerability data can support your customers during the?cost of living?challenges
• Embark's built in benefits calculator, powered by Inbest, helps customers maximise their?income - and here's how
• We make?easy work of understanding customer affordability...?

Harnessing affordability data with vulnerability data to support cost of living challenges

With greater regulatory focus from the FCA, Ofwat and Ofgem to do more to support customers struggling with cost-of-living pressures, firms have been reviewing processes for how best to understand their customers’ affordability.?

Increasingly, firms are looking to utilise external software, such as our Embark product, to support this process – whether it’s a customer self-serving in their own time to build an income and expenditure or an agent or adviser taking a customer through the process on the phone.

Our Director of Development and Partnerships, Andrew Alder, outlines some examples of how the data captured through our Embark platform is being used by our clients.

More here...

Embark's built-in benefits calculator, powered by Inbest, helps customers maximise their?income

As we see the continued impact of the cost-of-living crisis, and as household budgets are put under even more pressure, there has never been a more important time to ensure people are able to maximise their income.?

As part of our affordability solution, Inbest offers the widest benefits coverage across the UK, which includes means-tested, contributory, non-contributory, passported benefits and social tariffs.?The?Money and Pensions Service (MaPS) has also recently announced it has introduced Inbest's software to its Money Helper tool.

Keep an eye out on our website and social channels this month, which will include our benefits calculator explainer and casestudy.?

Data dive with E.ON Next

Thousands of customers have already successfully completed an income and expenditure with over 80% of those customers going on to make a digital payment proposal via Embark.

Embark in under two minutes

The best way to understand your customers' circumstances is to understand their affordability.

Here's everything you need to know about Embark, our affordability software.