Patient Satisfaction Driven More by Experience than Actual Care
Bruce Webster
Life Coach… Helping people move forward in change to become who they are meant to be. Creating space for what matters most. Career, change, life transitions, divorce, relationships, and getting unstuck.
A study in the Journal of Medical Practice Management found that 96 percent of all patient complaints are related to customer service rather than poor care. Some of the biggest complaints include:
- Wait Times
- Poor Communication Patient / Engagement
- Disorganized Operations
66% of patients say wait times in their medical office are not reasonable
The problem is getting worse. Average practice wait times have risen by 30 percent since 2014. Unfortunately, the common patient response to long wait times is simply to change practices.
Around one in three patients say they are likely to find a new medical practice in the next couple of years. So how do you reduce long wait times?
Implementing PatientTrak has proven to reduce wait times by up to 70% by reducing wait and cycle time through improved workflow visibility to patient status and staff communications like Episode of Care Texting facilities can increase patient satisfaction and revenue.