Is the patient really "Non Compliant" or is the service poor?

In our business of Substance Use Disorders Treatment, patients are very ill. Patients can often exhibit symptoms of their illness at intake, during admission and throughout their program.

When I was a counselor, I would often observe, hear about and read case files about patients leaving treatment or being discharged from their treatment program for being "Non Compliant". It didn’t make sense to me that a patient could be discharged from their treatment program for exhibiting symptoms of their illness which led to my question, "Is the patient really non compliant or is the service poor (inappropriate)?"

There are excellent SUD treatment programs and treatment options nationwide including mine, Symetria Recovery (Shameless plug :D). Patients have more options than ever and can "shop" for care. When they have complaints about service, maybe they aren't being bad customers rather they are experiencing inappropriate or poor service. Maybe, as treatment providers we aren't as perfect as we believe. We may not like them but complaints are the BEST thing that ever happened to us!!!!

At Symetria Recovery we use the Symetria Method is an innovative treatment model. You might be familiar with MAT (Medication Assisted Therapy), the Symetria Method is TAM (Therapy With The Assistance of Medication). This is important because we are the only area treatment center that combines medication with a full continuum of counseling support. In addition to this, we offer:

• Flexible hours
• Limited to no waiting list
• We accept most commercial insurance plans and do a great job getting services authorized
• No trips to the pharmacy which can reduce Buprenorphine Diversion to a single digit percentage
• We are within the 3% of national treatment providers that offer the top 3 FDA approved medications for Opioid and Alcohol Use Disorder (Buprenorphine, Methadone, Naltrexone)

If someone has complained about YOU, your PRODUCT, SERVICE or BUSINESS, say "Thank You" It’s not just about providing a service or maintaining a decent relationship anymore.... We must do more for patients. Someone who is willing to complain can help you fix problems that might be silently costing you relationships AND/OR business and Social Media is the NEW Customer Service Dept. These days, angry patients don’t just go away. They tell everybody and they complain everywhere! You've seen it... They can prevent others from becoming patients, partners or customers in the first place. So, don't take it personally rather view it as an opportunity to get better and be gracious enough to say "Thank you for the feedback"

I am grateful that when I visit any of our clinics nationwide, I see patients who are comfortable, greeted with a smile and cared for like family because many of our clinical and administrative staff have had family members or friends who have taken the walk towards recovery. We understand those feelings of uncertainty and want to ensure that the patient experience with us is a pleasant one.

Learn more about our innovative, evidence-based, approach to opioid addiction treatment the Symetria Method? which combines Medication Assisted Therapy (MAT) and behavioral counseling in an outpatient setting at our Symetria Recovery treatment centers.

#MAT #AddictionRecovery #OpioidAddiction #HeroinAddiction #OUD #SUD