Patient Portals Can Be More than Just a Medical Record Viewer

EHRs (Electronic Healthcare Records), EMRs (Electronic Medical Records), and Patient Portal, all are the names of the relatively same system that allow medical billing services to manage patient records.

All thanks to these systems, patients can get a sense of empowerment by accessing their records one way or another. Moreover, we hear chants about digitalization in the healthcare industry, and programs like QPP MIPS and ACO reporting are some examples that incentivize clinicians for better care delivery.

So, how can we improve these systems for better outcomes? Let’s find out!

Make Patient Portals More Accessible

In times like pregnancy and chronic health diseases, patients have to access their medical history now and then. They also need constant guidance to live a healthy lifestyle, and easy access to content can be helpful for them.?

So, wouldn't it be better if patients can access the required information at any time??

We can also mention here that billers also have to update records from time to time, and patients should have a keen eye on them to know about their financial responsibilities.

An electronic health record can serve in this category.?

For instance, we have a real-time example in this regard. A hospital in Pittsburgh recently extended the services of Patients Portal to data transmission. Their clinicians were able to send relevant and educational videos and other important data to their patients. Well, think of this as a patient portal where content is also shared with the relevant parties.

How are Healthcare Leaders Viewing This Innovation?

Recently Healthcare Information and Management Systems Society (HIMSS) held a webinar, and most of the healthcare IT specialists agreed to this experiment. However, they established the need for relevant and engaging content.

A Risky Area to Counter to in Advanced Patient Portals

While such a system is a blessing for clinicians, patients, and medical billing services, it also poses threat to the oversaturation of patients. We also have to keep in mind that most people don’t have enough experience with data management. It could lead to a low interaction rate, as even if clinicians share data, what is the point of having it if patients can’t access it.

Conclusion

All in all, quality and standard consistency should not be compromised at any cost. If we will be focusing only on engagement metrics, we might not get the required outcomes.

One more thing is that notifications and pop-up messages would be very relevant for patients.?

However, information access would be much easier, and ultimately, it adds up to the seamless communication all along. We could also see lower engagement rates amidst this update.?

The good news is we can see healthcare organizations are expanding their ways to support quality and interoperability to mask the complexities and challenges.

Let’s see how it goes.