Patient and Family Advisors and healthcare improvement

Scene: "The Advisor's Impact"

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HOSPITAL BOARD ROOM - DAY

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NOBLE (warm and determined) sits at a large table with hospital administrators and staff. He's wearing a "Patient and Family Advisor" badge.

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HOSPITAL ADMINISTRATOR (skeptical)

Noble, you're suggesting we change our entire patient intake process?

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NOBLE (leaning forward, passionate) Yes, I am. As someone who's been through it multiple times with my family, I can tell you it's confusing and intimidating for patients.

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Noble stands and walks to a whiteboard, sketching out a simplified flow chart.

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NOBLE (CONT'D) If we reorganize it like this, it'll be more efficient for staff and less stressful for patients. It's about creating a welcoming environment from the moment they walk in.

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DR. THOMPSON (impressed) I see what you mean. This could really improve patient experience.

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NOBLE (smiling) Exactly. And when patients feel heard and respected, they're more likely to follow treatment plans and have better outcomes.

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The room buzzes with excitement as staff start discussing the idea.

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HOSPITAL ADMINISTRATOR (nodding) Noble, this is why we need Patient and Family Advisors. You bring a perspective we simply can't have on our own.

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