Patient Experience & Safety: Improving Leapfrog Hospital Grades

When it comes to providing safe and exceptional care, patient experience plays a crucial role. It goes beyond patient experience and customer service and focuses on delivering better outcomes for patients, families, and organizations. At Landing Exceptional Experiences, our mission is to make a positive impact on people's lives by aligning patient experience with safety outcomes.

Building Trust through Effective Communication

In the realm of healthcare, effective communication takes center stage in delivering exceptional care and preventing harm. By fostering a culture that values open and transparent communication, we can forge a solid foundation of trust among healthcare providers, patients, and their families. This environment encourages the exchange of accurate and vital information, reducing the risk of medical errors and potential harm. The power of effective communication extends far beyond the confines of words - it is the cornerstone of a compassionate and patient-centered healthcare system.

Aligning Patient Experience with Safety Outcomes

Research shows that over 80% of hospitals with Leapfrog Hospital Safety Grades of D or F are below average (in the red) in patient experience domains. At Landing Exceptional Experiences, we are dedicated to collaborating with organizations to improve their Leapfrog Hospital Safety Grade from F to D to C and beyond. Our focus is on preventing harm, increasing trust, improving care plan adherence, and reducing medication errors and readmissions.

"At first glance when people hear about patient experience, they think about groundskeeping in the hospital, but patient experience is the intersection of quality and safety."?William Scharf, MD

We believe that every patient deserves quality, safe, and exceptional care. The journey to raise the Leapfrog Hospital Safety Grade goes beyond meeting minimum standards. It is about creating a culture where safety is prioritized and everyone is motivated to participate in this mission. Transparency is key, as we openly discuss areas for improvement and continuously seek actionable steps to enhance care.

Are you ready to explore how to elevate your Leapfrog Hospital Safety Grade? Click below to join us on January 18th, 1:00-1:45 EST for this informative webinar:

Making the Leap: How to Jump from Tadpole to Frog in the Leapfrog Hospital Safety Grade

Looking forward to journeying together to deliver exceptional experiences and safe, quality care!