Pathfinders: The strategic lens of AI in business travel
Artificial intelligence (AI) is gaining significant attention in the business travel industry. As with any innovation, it requires a process of education, understanding, adoption and revision. During this phase, questions may arise about how new technology will impact our lives, work, and leisure. In the context of business travel, our team are actively exploring how can AI be utilised to make travel management companies more productive and enhance customer service, and, most importantly, how it will improve the business travel experience for customers.
In this edition of Pathfinders, Corporate Travel Management (CTM) technology leaders around the globe provide their approach to AI and how they believe it can be best used to enhance service, innovation and return on investment for both travel management companies (TMCs) and customers.
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