The path to automation is the path to efficiency

Process automation has become a priority strategy for businesses of all industries and sizes, not only because it helps reduce or eliminate repetitive tasks, but because the potential benefits of this technology go far beyond. According to data from the consulting firm Gartner, the global market for software that enables hyperautomation will reach almost 600 billion dollars in 2022. This represents a 25% increase compared to 2020.

This technology is present in our day to day in many ways. From the way our calendar is updated, the automatic responses to emails, to how we program the lighting or air conditioning in a smart home. It is common that when we think of automation, we think of robots building structures or moving items around a warehouse, but this technology is not limited to just that.

Automation comes in different forms and adapts to the needs of each company, regardless of its size or its core business, by using information and systems integration. To know its scope, some of the many advantages are:

• Reduces operating costs.
• Increases the productivity of employees by giving repetitive tasks to a software that performs them automatically.?
• Reduces the number of human errors in manual processes, since it is programmed or configured to follow rules.
• Greater efficiency by having faster processing, operating 24/7, and generating analytics to evaluate improvement areas at all times.
• Better customer experience by being able to solve their requests or doubts more quickly.o?? Drives the digital transformation of companies.
• Standardizes the operation.

Are you asking yourself if your company needs to automate processes?

Every company, to be efficient, needs to automate processes. In the day to day of every business, there are processes that are manual, repetitive, that can be carried out by a software. As reported by McKinsey, nearly half of all business activities can be automated.

But, how do you make the decision to automate one process or another? To do this, it is necessary to determine all the processes carried out by the company and make an analysis of how it is done and how it could be improved. Some characteristics of the processes that are necessary to automate are: if it is a repetitive task, if it is performed frequently, if it is subject to errors, if it is simple...

“It is also important to identify if it is causing problems such as non-standard processes that result in errors, losses and double work. As well, if there are actions that are being carried out but are not aligned with the objectives, or if there is not enough information to make decisions that affect the future of the company, among others”, said Mario Jimeno, ImProgress CTO.

In order to make the best decision about which process to automate and to know what the impact may be, it is necessary to approach a provider that will help you with the analysis, the definition of clear goals and the projection of the benefits that can be achieved.

Information and Process Automation by ImProgress

This ImProgress solution allows large volumes of information to be related in real time to generate automated actions that make company operations more efficient.

This ImProgress solution allows large volumes of information to be related in real time to generate automated sequences that make company strategies and operations more efficient. At ImProgress we have five paths to automate these series of mechanisms:

1. Action automation

2. Decision automation

3. Assignment automation

4. Communication automation

5. Feedback automation.

The action automation corresponds to robotics. Generally, we can provide automated instructions to a robot which can be a mechanical robot or a digital one. The science behind this knowledge is called mechatronics. Several of our engineers are capable of delivering mechanical responses to instructions provided by a robot.

Decision automation is the process where an intelligent algorithm evaluates different choices and scenarios, providing an objective decision in seconds, depending on the outcome of the evaluation. An improved algorithm should include sensitivity analysis which delivers an answer when two or more choices are similar in their output.

Assignment automation is the automated process of selecting a resource and assigning it to a task or work. The advantages of this automation process are transparency when selecting resources, maximization of the use of resources, and optimization of time and cost of a selected process.

Communication automation is the process when a smart system handles the automated communication with customers, workers, or members of a community. The advantage here is the reduction of costs, the increase of the efficiency of contact and the improvement of the communication experience since the receiver will be contacted when it is more suitable in time and channel of communication.

Feedback automation is the process used to deliver data or process evaluation feedback which should detect the status or evolution of a process and is paramount to the control of the processes and algorithms.

All of these go beyond data crunching, clustering or visualization.?Our purpose is to provide useful insights about what’s going inside your operations, identify causal relations between multiple variables, determine trends and behavior changing patterns, to engage in an automation effort that makes your organization more efficient.?ImProgress has developed extraordinary experiences related to these five kinds of automation and we are proud to offer these primer services to our customers.