Part four: Post-Implementation Review

Welcome to part four of our series, Reporting with Purpose.

Why is reporting on Post-Implementation Review important?

Reporting on Post-Implementation Reviews is crucial for retailers with private brands and CPG’s as it provides valuable performance insights that can highlight process pain points or bottlenecks that help identify where refinements and improvements can be made for future product launches. By analyzing this data, retailers can enhance overall effectiveness and drive continuous improvement, leading to improvements in speed to market, quality of input and output and reduced cost based on the lessons learned from past projects.

What KPI metrics should I be using within my Post-Implementation Review?

-?????? Supply Chain Optimization: Assess the supplier’s performance in achieving SLA’s meeting deadlines and maintaining product quality throughout the project. This includes evaluating the efficiency of the supply chain, the reliability of deliveries, and the consistency of product standards.?

-?????? Review of Overall Timeline: Analyze the project timeline to identify areas where time can be saved in future product launches. This involves breaking down each phase of the project to pinpoint bottlenecks and inefficiencies.

-?????? Risk Identification and Mitigation Strategies: Identify risks encountered during the product launch and develop strategies to mitigate similar issues in the future. This involves reviewing any problems that arose, their impact on the project, and how they were resolved.

How can I use the KPI information and data to drive change and improvement?

When combining sales data and customer feedback with process timing and quality data, retailers can determine the following:?

-?????? ROI Evaluation: Assessing whether the combined efforts of all stakeholders met the financial expectations of the product launch. Retailers and brands can identify which aspects of the launch were most cost-effective and which areas need optimization.

-?????? Product and Packaging Improvements: Analyzing product returns data alongside customer feedback to identify necessary improvements in the product and its packaging. This process helps pinpoint specific issues that led to product returns and customer complaints. By addressing these areas, retailers and brands can reduce return rates and enhance customer satisfaction in future launches.

-?????? Impact of Launch Delays: Evaluating whether delays in the product launch impacted the overall market opportunity, such as missing critical seasonal windows. This analysis helps retailers and brands understand the consequences of launch delays on sales and market performance.

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Access to accurate and reliable business insights is critical. The ability to generate on-demand reporting, supplier performance metrics, process KPIs and category analysis will support instant decision-making, creating business agility.

Make sure you are following Opal BPM Ltd for the next instalment where we will be diving into Forward Planning and Resources reporting.

?Opal BPM is a comprehensive process management and artwork approval software platform, used by leading retailers and national brands to give them complete control and visibility of their packaging and labeling, ensuring products reach the market safely, legally, and on-time.

Our integrated reporting capability enables our clients to track, measure and report on multiple data points from every stage of the product launch journey including supply chain performance, internal team efficiency and operational KPIs.

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Contact us to meet with one of our product specialists [email protected]