Parkview Health gets 70% of patients onto Epic portal, home of its telehealth programs
The Indiana health system has achieved massive success with its patient engagement and telemedicine initiatives, its SVP of digital health explains.
Parkview Health System, based in Fort Wayne, Indiana, has incorporated its telemedicine programs into a larger digital health strategy aimed at meeting patients wherever they have a need for care.
Prior to the pandemic, Parkview Health had many of these technologies in place, but only in small pilot areas because the ability to gain large adoption by both providers and patients was hindered by numerous insurance constraints.
The pandemic helped bring telemedicine to the forefront of care for nearly every health system, first out of necessity and then out of the realization that many patients could be cared for in this remote manner.
"With the adoption barriers now overcome, and the payers now accepting the method of care, telemedicine is now here as both a standard of care and a retention tool in a competitive patient market," said Maximilian Maile, senior vice president of digital health at Parkview Health System.
"In order to deliver our digital health solutions, we have a number of key vendors and partners that we work with," he continued. "But perhaps none is more important than our electronic health record, as it serves as the backbone of our communications between providers and patients."
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