Palintest Newsletter - November Edition
Welcome to the Palintest monthly newsletter! Below we have included all of our latest news including our attendance at industry events, information about our products, and our latest employee engagement initiatives. Read on for more…
We Value Your Feedback! Help Us Serve You Better
At Palintest, your satisfaction is our top priority, and we’re always looking for ways to improve our service. To help us serve you better, we’d love to hear your thoughts on your recent experience with our customer service team.
Your feedback matters—whether it’s positive or suggestions for improvement, every response helps us understand what we’re doing right and where we can improve.
It’ll only take a few minutes of your time! Click the link below to complete our short survey:
Thank you for being a valued customer. We appreciate your time and insights!
Introducing the All-NEW Turbidity Expert!
We are thrilled to introduce the next generation in turbidity measurement– our all-new Turbidity Expert. This state-of-the-art instrument is designed to deliver unparalleled clarity through accuracy, simplicity, and connectivity.
Contact our sales team on - [email protected]
Designed for professionals in water management applications, including drinking water, distribution networks, industrial and environmental testing, the Turbidity Expert offers unmatched reliability for accurate, timely decision-making.
What truly sets the Turbidity Expert apart is its field-replaceable optics.?
This innovative design minimises downtime and reduces the need to return for frequent cleaning and calibration, keeping operations running smoothly.
The Turbidity Expert will be available for order from 25th November 2024, with the first shipments starting on 22nd January 2025. This next generation nephelometric instrument will replace our current Turbimeter Plus, which will be discontinued from sale effective 31st December 2024.
Palintest will continue to support the discontinued products until 31st June 2027, including servicing, calibration, accessories, and standards. We sincerely thank you for your continued support and trust you will enjoy the enhanced benefits of the new Turbidity Expert.
Contact our sales team on - [email protected]
Sales team go back to Uni: Drilling Course Birmingham
On Friday, 8th November, James Matley and Greg Godeau were invited to the University of Birmingham for their 3-day drilling course, "The Drilling Course - Developing Groundwater." Sessions were ran on water quality monitoring and best practices, emphasizing the importance of calibrating instruments and maintaining result integrity. They assisted attendees in taking key readings from borehole water, including pH, conductivity, iron, fluoride, and arsenic, and discussed microbiological testing.
Feedback received:
On behalf of Groundwater Relief and Birmingham University, ‘I express my huge thanks for you and James’s support in providing equipment and making the demonstrations hands-on. Your presence was invaluable and significantly enhanced the learning experience’. Feedback from students and delegates was all positive.
Sanwa Visit
As part of One Palintest, we hosted Sanwa Manufacturing Lt from Japan. We showed them around the facilities and discussed strengthening our partnership. Sanwa are a customer of Palintest through Australia, working as one we will support them on all aspects.
PWTAG conference in Loughborough
This month, Jessica Mckenna attended the Pool Water Treatment Advisory Group (PWTAG) Conference in Loughborough, which brings together professionals and experts within the recreational water space dedicated to advancing water quality.
A range of practical topics and new developments were discussed with the theme of, future proofing pools. This provided valuable insights for anyone to maintain safe water environments. It was also a good chance to connect with other professionals, Thank you to PWTAG for such an informative day!
领英推荐
New authorised service partner
We are excited to introduce Huzhou IMP Environmental Technology Limited as our new authorised service partner in China. Known for their expertise in water quality safety, they will provide technical training, sales of water quality testing equipment, and water treatment solutions.
This partnership aligns with our mission to enhance environmental safety and public health. We look forward to the positive impact this collaboration will bring.
Palintest Unite:?Strategy meeting!
On October 22nd, all the directors, leadership team, and managers gathered at the Biosphere in sunny Newcastle to shape our future. This included over sea’s managers; Sarah Kutnink (US) and Johan Taljaard (Aus). One Palintest all together!
Hosted by Halma's Tom Gater, Head of Internal Communications, the session focused on creating ‘Our Story’. The discussion included plans, strategies, and taking charge of our narrative. We explored how everyone sees it, giving our narrative an identity and crafting a strategy for the future.
Thank you Tom Gater for hosting and everyone who attended!
Expedition to Chile: Strengthening Latin American Connections
Palintest recently embarked on a trip to Chile to deepen their engagement with the Latin American market. Over four days, the team visited several end-users through local distributors, including a key visit to SimTech. Here, they toured water plants and gained insights into existing methods, helping them understand how Palintest products are used and how we can better customer support.
The team also enjoyed the local culture and breathtaking views of the Andes mountains. A standout highlight was the seamless collaboration under the 'One Palintest' initiative, with presentations by Joe Johnson from the UK and Sarah Kutnink and Jordyn White from the US, demonstrating a unified approach.
This trip reinforced Palintest's commitment to their Latin American customers and showcased the strength of their global team working in harmony.
Training boosts Customer Service
At the beginning of November, the Product Development and Customer Experience teams participated in CIM (Chartered Institute of Marketing) training at Clavering House, Newcastle.
The training covered elements of innovation, competitor analysis, and portfolio management. This provided valuable learning tools and theories that can be honed to serve our customers with excellence.
??Celebrating International Men's Day: Our Stars! ??
On International Men's Day, 19th November 2024, we focused on breaking stereotypes and prioritizing men's wellbeing. At Palintest, we believe healthy coping strategies and seeking support foster a positive atmosphere and strong individuals. To celebrate, employees wrote positive qualities about their male colleagues on stars, highlighting their incredible impact.
Order Early for Pre-Holiday Shipping!
As we approach the holiday season, we want to inform you about our upcoming office closure to ensure an uninterrupted supply of Palintest products before this period. Palintest will be closed for the holidays from 24th December, 2024 until 1st January 2025
To ensure you receive your orders on time, we strongly recommend placing them in advance.
Our customer service team will be available via email or phone, and we will resume operations on 2nd January, 2025.
Registered in England, Registered Number: 1204118? ? ? ? ? ? ?
Registered Office: Palintest House, Kingsway, Team Valley, Tyne & Wear, England,
NE11 0NS.
Marketing comms Manager
2 个月Great read! Well done ??