Owner Involvement

Hotels owners hire General Managers who then hire other managers who then hire other staff, and this creates the hotel ecosystem that delivers guest experiences and brings in revenue where the owner then gets his return on investment.

In such an ecosystem, we at times find owners who have travelled across the world and have seen great ideas that they would want to include as part of the guest experiences at their own hotel.

Therefore, there are owners who may be a bit too involved in their businesses to the point of having managers who get paid for not really doing their job.

There is no purpose of hiring managers only to tell them what needs to be done. The purpose of hiring managers is to let them bring in the money for the owners through their expertise and initiative.

There are also hotels where each time the owner visits, they demand service and attention at times at the cost of service to guests who are actually paying! This is absolutely detrimental to organizations when owners get too involved. Owners need to understand that as businessmen, they need to let the people they have hired do their job without directing them or taking away the attention from actually paying guests! A hotel General Manager is sufficient to run the show without an owner getting involved.

I recall working at a hotel where every time the owner checked in with his wife and children, all staff would be dedicated to them at times at the cost of staff attending training programs or even serving other guests. One may question why an owner would allow this to happen? Do hotel owners run own their hotels for business purposes, and if yes, do you think hotel owners should take a backseat from running their hotels after hiring talented managers? #hotelowners #hotelbusiness