Is Outsourcing the Solution to Rising Hospitality Costs?
Vicky Roberts
Providing hotel sales teams with training and interim sales support when they need it the most
On October 30, 2024, the UK Government unveiled its annual Autumn Budget, introducing financial measures set to impact small businesses in hospitality, including hotels and venues, from April 2025.
One of the most significant changes is the increase in employment costs. Employers will face higher National Insurance Contributions (NICs), a rise in the minimum wage, and increased statutory sick pay, leading to higher payroll expenses.
With these mounting financial pressures, outsourcing your reservation and event enquiries could be a smart, cost-effective solution. Here’s why:
? Cost Efficiency – It reduces in-house staffing costs, including salaries, training, and benefits.
? Enhanced Customer Experience – Our team at The Event Hubs by Vicky Roberts ensures every enquiry receives a fast, professional response, improving conversion rates and customer loyalty.
? Flexibility – You can scale support up or down based on demand, avoiding the challenges of hiring temporary or seasonal staff.
? Reduced Admin – No more worries about covering staff absences due to sickness or holiday, it's all managed for you.
? On and offline support – Our team is experienced with multiple Property Management Systems, we manage your third-party portal enquiries, provide e-signature contracts, optional event planning software and provide a dedicated phone line for customers.
What Our Clients Say: "Vicky and her team have been a great asset to Hilton Düsseldorf, enhancing conversion, speeding up responses, and demonstrating strong business acumen"
By embracing outsourcing long term, hotels and venues can mitigate the financial challenges of the 2024 Autumn Budget, ensuring smooth operations while focusing on delivering outstanding guest experiences.
Considering outsourcing?
领英推荐
At The Event Hubs by Vicky Roberts, we understand how important it is to provide seamless, efficient support when it comes to handling your meetings and event enquiries. Whether you're looking to improve your processes, lighten your team's workload, or simply need extra support during busy seasons, we are here to help.
Valentine’s Day Playlist
As you finalise your wedding packages, why not set the mood with our specially curated Valentine's playlist? Featuring hand picked tracks by our team*, it’s the perfect backdrop to inspire you during this month of love! Hit play and let the romantic tunes spark your creativity.
Can we help your hotel or venue?
Let us take your meeting and event sales to the next level by booking in a free 30 minute discovery call with us and let's have a chat about how we can support your meeting and events team.
*Our playlist choices: