Output vs Outcome?—?What’s your?focus?
Chaithanya Kothapalli
Helping organizations make their products and services accessible for the deaf community through sign language
As he sat down for another week of work, Allen raced up to him, rather anxious, he announced, “We have an issue.”
Ryan, still trying to find the coffee cup he left at his desk last Friday, to get his morning cuppa, murmured in a very grumpy tone, “What is it?”. Without as much as a glimpse towards the intruder in his morning ritual.
“The last batch of trainees we graduated to the business, are not doing well on the production floor”. Allen blurted out. He was waiting all morning to break the news to Ryan. He knew this would trigger a series of events that he would rather avoid. But there was no escape. It was probably a better this way rather than Ryan reading it over an email from their customer.
“Hmmm… Did they all clear the assessment benchmarks we agreed with the customer?” Asked Ryan, in a very casual manner, as though he saw this coming. Over the years, he saw far too many such cases and complaints that he cared little about it anymore.
“Yes!” All of them. Replied Allen. It is not our mistake if they still have issues. Right?”. Quizzed Allen, looking for ratification.
“Yep! If we did everything we are supposed to, and if they cleared all the agreed benchmarks, it is out of our control”. Said Ryan getting up and finding his way to the coffee machine. Just another day at work for Ryan.
People & Culture | Talent Management | Human Resources
7 年Thank you Chaithanya for sharing. Well said and makes perfect sense. It's imperative that as Leaders and Managers we must differentiate between output and outcomes and instill this sense in the rank and file to ensure everyone adds value to their overall purpose as professionals.
Learning Specialist ? Facilitator ? Customer Success ? Experience Designer ? Aviation Enthusiast
7 年Very apt