Our Voice is important, let’s use it effectively

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OBD Voice Message

Our Voice is important, let’s use it effectively

?We all are growing each day to know the world better. As a child we played with the toys which had voice inbuilt and either by pressing a key or hitting it hard we heard the voice or music. The sound inside the box helped us to engage with the toy for some time. Outbound Dialers are now a popular tool for business or organisation to communicate with target audience through recorded voice message.

The tool is equipped with an automatic dialer which will pick the selected numbers and respective recorded voice messages will be played to the phone users once it is pushed to dial out and connect.

If the phone user misses the call then it will redial to connect after an interval of time. This service is used in the scenario when message content is repetitive for a set target audience. ?It has support for text to speech and also accepts responses through mobile /phone key.

?Your delight is smarter way of communication, optimum use of productive manpower. ?

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I speak to all – General OBD: ?When the organisation need to communicate to their target audience in shorter time line then a common voice message helps to alert everyone in advance. All is that you need to create a short and crisp audio clip of your message and select the mobile numbers to create an OBD Campaign. ?

General Alert?, Social Awareness , Health Tips , Traffic alerts , Common Deadline , Seminar & Event , Educational , Political?, Weather , Disaster ,Community Service and Many more type of messages can be sent to masses in one go . You need to tell us how fast and what volume of numbers you need to send as per your campaign.

We will tell you reports of each of mobile numbers about their action after receipt of the voice message.

Let’s talk each one – Dynamic OBD a personal touch in communication always helps to share the message specific to meet the objective better. A voice message added with dynamic data about the target called party is the nature of dynamic OBD. There will be few portion of the script as static message and the dynamic field will supported through text to speech converted audio files. The listener will be able to listen the specific data related to his/her engagement with the organisation. ?

Appointment Reminders, OTP Alerts , Payment alerts, Transaction Alerts, Personal Guidance, Verification and many such type of messages can be sent to set of mobile numbers in one go. Usually these type of messages are transactional in nature and sometime used as alternate channel when SMS or Web application fails to perform.

We expect response – Responsive OBD: Unidirectional communication is good for information services but when you want to capture customers mind then you need to place your OBD as responsive. It should ask called party to engage with the query or at least share their input. The response captured during the call can be used for further offline or online action, an OBD call be supported by live agents for instant action against the response shared by the target audience.?

Lead generation, Quiz, Survey, Training, Response Tracking, Appointment Booking, Data filter, Live support, Reminder and scheduling , Feedback rating and several other uses can be possible through responsive OBD Services .

A large number of enterprises are using this service which helps them to focus on the interested and active prospect and customers. This is reducing the cost of customer acquisition and service.

Outbound Dialing (OBD) Service is hosted in TCX Cloud platform and customer can select number of channels to support simultaneous dialling out to the pool of target audience. The service of OBD is of two types based on nature of content and mobile subscriber’s selection to receive voice messages. The first one is Transaction related Voice Messages and other is Promotion related Voice Messages. If the target customers selected to listen messages only from the approved enterprise by sharing the consent then no promotional content can be played on their numbers. ?The calling for promotional content will be done by using the telecom resource typed as promotional connectivity, for all transactional Voice messages customers opt-in is mandatory. Every kind of OBD can be served in TCX Voice cloud and we always meet the timeline and deliver Quality service.