Our Values

At RLI, our company values were designed to support our vision and shape our culture. They are part of our DNA and reflect what we stand for as employee-owners and exemplify how we relate to our customers, partners and fellow stakeholders.

RLI's values are:

1. We are talented
2. We are innovative
3. We are customer focused
4. We are driven
5. We act with integrity
6. We are respectful
7. We are owners

We believe openness and honesty forge the best relationships because they lead to trust. We’re driven by internal and external factors that influence the company’s operations, growth and success of our business and employee-owners. Several other crucial factors contribute to our progress:

1. Our strategy: Developing a well-defined strategy and executing on our plan also drives our success. Our strategy, which is to create sustainable value and differentiate RLI in the marketplace through industry-leading products, unmatched expertise and exceptional customer service, helps to ensure we remain focused, competitive and adaptable to changes in the business environment.
2. Our culture: RLI's culture encompasses our shared values, beliefs and practices. Our positive, supportive culture promotes employee engagement, teamwork and collaboration. It influences employee behavior, decision-making processes, and overall organizational performance. A strong culture aligns individuals with the organization's goals and helps drive a sense of belonging and commitment.
3. Our customer focus: RLI's customer-centric approach and the cultivation of strong relationships helps drive our innovation, our reputation and the delivery of superior value to our customers.

At RLI, Different Works because we’re not like other insurance companies. We find that doing the unexpected is one of our greatest strengths.