Our People - Associate Director of Funnel Operations

Welcome to our October edition, celebrating the contributions of our Associate Director of Funnel Operations, Nerisa Dillon.

"I embarked on my journey with Nucleus Network two and a half years ago, and it has been one of the most rewarding experiences of my career.

Every day, I have the privilege of working with an incredibly talented and dynamic team, united by a common goal: to make a long-lasting impact on global health for generations to come.

What excites me most about my role is the opportunity to combine the skills and insights I've gained from my previous experiences at FedEx and in Telecommunications and apply them in a fast-paced environment that continuously challenges and inspires growth.

Over the past two years, I’ve had the chance to lead the recruitment call center, and now, I focus on improving study journeys and enhancing the delivery of clinical trials.

What makes my experience even more special is the full-circle moment I had—during COVID, I was a participant in one of Nucleus Network’s clinical trials.

Now, just two years later, I am part of this empowering team, contributing to the very mission that I once benefited from.

It's a true honor to be part of an organization with such a profound and positive global impact."

Nerisa Dillon - Associate Director of Funnel Operations

Customer Experience Officer (Participant Success Officer)

Our Recruitment department, who are responsible for participant recruitment for our clinical trials, are currently in an exciting phase of growth and are looking for a Customer Experience Officer , known internally as a Participant Success Officer to help support the future of the department.

Reporting to the Participant Success Manager, this role will support current operations to increase the current participant experience and retention.

Key responsibilities

• Provide support to participants in the clinic
• Initiate and implement weekly participant activities in and around the clinic
• Proactively monitor the screening calendar and assist with calendar allotment management
• Work closely with reception, clinical staff, and internal stakeholders to proactively drive retention of participants
• Engage with participants via telephone and SMS to follow up the booking to arrival screening experience
• Enhance the participant experience by identifying and introducing new initiatives
• Work with internal stakeholders to drive business outcomes
• Data entry and performance tracking analysis
• Responding to participant queries and feedback

Requirements

• Medical research/clinical operations experience would be advantageous
• Previous experience in a customer facing role is preferable
• Must have excellent time management skills with an ability to work in a fast-paced environment
• Able to work independently and effectively in a team
• Maintain a professional level of confidentiality
• Onsite position, Monday to Friday (8:30 am to 4:30 pm)

To view the SEEK job listing - please click here

Thank you, Nerisa, for sharing your experience with us and your ongoing contributions to Nucleus Network!

We are very fortunate to have you on our team!

Advance your career with us!

These are our current opportunities, click the links below to learn more and apply:

BRISBANE

• Clinical Unit Assistant
• Clinical Research Nurse
• Clinical Trials Pharmacist
• Medical Officer
• Clinical Trials Officer
• Customer Experience Officer (Participant Success Officer)

MELBOURNE

• Senior Medical Officer
• Medical Officer
• Cost and Revenue Accountant
• Clinical Unit Assistants
• Clinical Nurse Supervisor
• Clinical Research Enrolled Nurse
• Screening Assistant

To view and apply via SEEK, please click here.

If you have any questions, please email [email protected]

World Pharmacist Day - 25th September 2024

We are thrilled to celebrate the incredible pharmacy team at our Minneapolis clinic!

Led by Pharmacy Manager, Minh Ha, with Second Pharmacist Christi Mol, and supported by our outstanding Pharmacy Technicians, Natalia Chichila and Kim Larson.

Their dedication to safety, protecting investigational products and collaborating with sponsors is key to the success of our trials in Minneapolis.

Thank you Minh, Christi, Natalia, and Kim, for your unwavering commitment to advancing medicine and improving lives!

UK Clinical Trials Roadshow

Nucleus Network, alongside Southern Star Research, Agilex Biolabs Pty Ltd, IDT Australia Limited, RDI Partners and Scendea, will provide insight into how Australia's streamlined regulatory pathways, diverse population, and word-class infrastructure make it the ideal destination for your clinical trials.

To stay up to date with new updates, connect with me and follow our company page on LinkedIn - click here

We would love to hear from you!

If you have any questions, please do not hesitate to contact us.

Have a lovely month ahead!

Kind regards,

Natalie