Our latest updates in June

A message from Jason Khan, our Head of Commercial

“At Cater Allen we're passionate about building long term relationships, and supporting our intermediaries and their clients with products and services that are important to them. We're driving digitalisation and striving to continually improve our service across all channels, providing support that your business needs to thrive. Our goal is to make your better happen, and we value your feedback on how we can achieve this for you and your clients"

Protection from fraud

Recently, we launched regular fraud awareness and education emails to our customers, to help them prevent themselves from becoming victims of scams. Fraud is the most commonly experienced crime in the UK, with it accounting for over 40% of crime in England and Wales.

Most of the scams we see involve criminals pretending to be someone you know and trust. This can include your bank, the police, friends, family, and businesses. They'll using spoofing tactics to make their fake calls and message look like they're from Cater Allen and even create fake websites to try and steal your Internet Banking credentials.

We want to share some simple advice so you can protect yourself.

• Never share a Cater Allen One Time Passcode (OTP). This shouldn't be shared with anyone. Not even a Cater Allen employee.
• Make sure you know who you're talking to. Do this before taking any action. Call them on a known and trusted number or check in person if you can.
• Don't move any money to a new account for security reasons. If you're asked to do this, it's a scam.
• Don't give anyone remote access to your computer or device. When you do this, the person can see and access everything you can.

Call us on 0800 092 3300 if you think you've been a victim of fraud. Visit our Fraud and Security Centre for more information.

Markets and insights

The European Central Bank (ECB) chose to cut interest rates by 0.25% to 3.75%. The bank's move marked a divergence from the US Federal Reserve (Fed), which is maintaining high interest rates in the face of stubborn inflation. With the ECB being the first major central bank to cut interest rates, are others likely to follow, and what does this mean for markets? Read more in the State of Play.

?What's new

We've made it simpler to open and operate trust accounts by:

• no longer needing to see the trust deed when a trust is registered with the HMRC Trust Registration Service (TRS),
• redesigning our paper applications, and
• creating a new form to add a beneficiary

Visit caterallen.co.uk to find out more about trust banking.

Coming up

We're excited to share some of the improvements we're currently working on.

• Online applications for all Cater Allen bank accounts
• A new and improved experience for intermediaries on our website with a dedicated?hub

Find out more about Cater Allen's products and services on our website: caterallen.co.uk