Our Guests market our Property

"Ordinary Guests" are our biggest marketing team.

I had the misfortune of visiting a hotel on 4 occasions in a span of 15 days.

On the first visit I was coordinating the event for a friend. After introducing myself and forced into submitting my credentials to the Banquet sales & operations team I was humiliated by them with every suggestion brushed off as trivial. Each of those very points went to ruin the function that was held. Iced welcome drink to many old people in December!, buffet set up that was not guest friendly, the bride and groom standing in the hot afternoon sun as it was an open air lunch reception and the service and food that was atrocious, needless to mention a dirty loo and bottle caps and napkins strewn around the grounds.

The second was a sit down exclusive Christmas Dinner with pre dinner cocktails. This too was a disaster. They plied us with snacks, had large portions in the 5 course meal. The "lobster" was overcooked and rubbery and the "roast turkey" a "roll" apologetically resembling a piece of salami; 5 sweets served on a plate each a large portion individually well garnished but combined looked a pretty mess.

On the third visit it was a lunch. The host kept requesting for the prawn starter which was part of the Moet Champagne lunch. It came around only once and to a specific table. The rest of us "asked" but were not served. It reduced their food cost and their goodwill!

The fourth was a VIP function! The only mistake was they put the expensive wine he brought in the sangria and the inexpensive wine was served as The Wine! Much to the host’s embarrassment. Needless to mention the VIP's got all the special service. For me, the best service came from an industrial trainee managing the dessert counter- Her ignorance made her treat everyone special. Sadly this trait may be killed by some indifferent boss

Would I want to go back or ever recommend this property? I was just another guest to this hotel. For them it is an opportunity lost because of poor attitude, complacency and not looking at it from every guest's point of view. Concluding "It is not what you know but who you know determines the service you receive and how you are treated.”