Our Company Values: Trust, Quality, and People

At Global Credit Recoveries, we pride ourselves on being a trustworthy and reliable force in the credit industry. Our success is not just based on what we do but also about the values that define us. 30+ years in the industry has given our personnel a unique perspective on the industry and the common pain points for our clients & partners. We have worked hard to build a business that is sensitive to these needs and navigates meeting them with empathy and quality. These values are the backbone of our company culture, ensuring that in the fast paced nature of our business, we always practise honesty, quality, and a commitment to making a positive impact not only within our organisation but also on our clients, partners and community.

Trust?

At our core, we believe in integrity. Being transparent and fair is not just a policy but our ethos. We know that trust is crucial within the credit industry, and we’re dedicated to maintaining the highest ethical standards. Transparency in our actions, rates and work is our way of building trust with clients, partners, and our team. We understand that escalated debt collection can be a daunting task for many of our clients, we believe that being transparent and giving valuable advice along the process can help to ease some of the concerns that may arise. This is especially important with our work overseas as building trust with our clients’ cross-borders ensures that we can navigate cultural differences and establish strong, lasting relationships for successful global collaborations in the Middle East, Africa and beyond.

Quality?

We focus on delivering quality in all client projects, regardless of the client or project scale. We work hard to stay ahead of industry trends, embrace innovation, and provide a top quality, but personalised,? service to our clients. By setting high standards, we ensure that our clients receive a great experience and efficient collection service. We work to continually improve, which is proven by our award nomination for Debt Collection Agency of the year in 2022 which we then went on to be awarded in 2023 through a vast improvement in our operations and service quality. We not only specialise in debt recovery, we also provide free advice and provide contact with leading partners in credit insurance, international credit reports, credit control outsourcing , legal action overseas, credit teams training, and high volume, low value credit control.?

People First?

We understand that each client is unique, with different needs. We focus on building strong working relationships, listening actively and providing solutions that fit their specific situations. Our goal is to build strong relationships and deliver customised strategies for your organisations success and stability. We collaborate with clients and partners in a wide range of industries from government entities to construction organisations & everything in between,? meaning that our first priority is the personnel that we build relationships with, understanding their requirements and successfully targeting joint objectives.

Diversity Matters

We value diversity and inclusion. We believe that having a mix of perspectives and ideas makes us better. Our commitment to creating an inclusive workplace ensures that everyone feels valued and respected. Embracing differences is not just a policy; it’s how we create a dynamic environment that contributes to our success.?

Social Responsibility

We take our role in the community seriously. We actively participate in charity and sponsorships in the local community. We are proud that our work has resulted in us being recognised as a finalist for the ‘Supporting The Community Award’ at the CICM British Credit Awards 2024. Our Kent office location is rural and opens us up to opportunities to work directly with the local community in smaller villages and towns that most need it. We work closely with a local rugby club to support their Women’s and Men’s senior team. Our love for supporting the rugby community extends much further to the work we do in African countries, working alongside Tag Rugby Trust – we donate kit and funds for local projects. We also work closely with Ronald McDonald House Charities who support parents whose children are in hospital and often away from home for a prolonged period of time. This charity holds a very special place in GCR’s hearts as our director, Joshua Mayhew needed to utilise their facilities when his daughter was born prematurely in 2022. You can read more about our work with Ronald MacDonald in our previous articles.

In the fast-paced world of the credit industry and international debt collection, Global Credit Recoveries stands out because of our values.?

Integrity, excellence, a focus on customers, respect for diversity, and social responsibility are the foundations of who we are.?

As we move forward, these values will continue to shape our identity and guide us towards a future marked by trust, innovation, and positive contributions to society.