Our AI copilot launched to thousands; here’s what happened
Today’s question: How can my organization introduce an AI copilot with ease and confidence?
Conversational AI assistants are popping up all over, promising to help you do your job faster and more efficiently, and reshape customer interactions. Are you considering using one at your organization? If so, we invite you to learn from our experience. We recently rolled out to thousands of Salesforce employees. Here are the takeaways.
Little spoiler, it’s already saving countless hours of work —?and, the rollout came with its fair share of surprises.
How can you design for conversational AI?
Generative AI and LLMs (large language models) have turned the world of conversation design upside down. Canned, predefined responses and chatbots are so yesterday. You’re now designing for an intuitive chat experience that can handle natural language. These guidelines are a primer for designers in the early stages of designing for conversational queries.?
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What our community is saying
“With AI evolving to harness big data, the concept of personal AI agents is intriguing. I’m truly curious how these agents might be leveraged across different sectors to improve customer interactions and enhance operational efficiencies.”
—Arkadiusz Adamek , new business developer, Exadel and Codette Global
What we’re reading
This newsletter was curated by Lisa DiCarlo Lee , Contributing Editor at Salesforce
What’s the biggest question you have about AI? Let us know with a comment below. We read every single one and may just choose yours as the subject for a future newsletter.?
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5 个月new set
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5 个月goes around
?? Intern @DuraTech Solutions | ???? IT @SKCT | AI & Data Science Enthusiast ???? | Full stack Web Developer ?? | Innovation Aficionado ??| TRF Chair @Rotract SKCT??
6 个月Great insights on AI trend!! It's good to see how AI has opened up various opportunities, addressed multiple challenges and created various positive impacts!! AI could be the new trump card to reach even greater heights in today's digitalized world!! Impressive seeing Salesforce integrating AI productively and leading the way with AI driven solutions!!
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6 个月Love this
Production Manager | Durable Goods Sales, Services Sales, Vehicles
6 个月Great advice!