Our 10 principles of Customer Care
Ismail Abbas
Parts Manager | 32+ Years of Exp | Operations Management | Ware-house Management | Inventory Management
Our 10 principles of
Customer
Care
“We CARE!”
We treat customers with respect and dignity by being courteous, helpful and honest. We make sure not to discriminate on whatever basis.
We empathise with our customers, treating them how we wish to be treated ourselves.
We handle requests with care and we treat information in confidence.
We make sure to respect timings and deadlines.
We prefer personal and direct communication.
We listen to our customers and take into account their personal needs & issues.
We provide accurate and complete information in the customer’s preferred language. We explain decisions and give advice in a clear and knowledgeable manner.
We ensure that the quality of services and products is at the best level.
We ask our customers for feedback on our services
We train our staff appropriately so that they can deliver the high standards of quality we stand for.