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Catalog Your Conversations to Give Priority to Your Customers’ Subjects

Every company has a set of the reasons their customers would be reaching out to their call centers agents for. The effort is commendable; yet, how is your subject catalog updated to suit the ever-changing issues that customers experience? To optimize customer satisfaction, you need an elaborate, always up-to-date system that keeps you posted on your clients’ needs. A focus on Artificial Intelligence could be the solution you need for a better-prioritized catalog for customer subject needs. Sesame offers a logarithm that fits this description. All you need to do is follow these simple steps and in no time, your system will be running itself.

Install the replacement

It is unlikely that your company's call centre representatives can control serving the customer and update the catalog with each call to keep the conversation catalog at its latest. This is where you let Sesame's own Artificial Intelligence bot take charge. Once your calls are connected to the AI automated system, the heavy lifting is done. All you need to do now is wait for a call, keep track of the bot’s responses and respond in line.

Let go of control

Sesame uses an algorithm to capture phone call conversations with your customers. This information, with the use of machine learning and Sentiment Analysis, is analyzed and interpreted to determine the customers' specific needs in the call and whether they were satisfied with the help given. The bot combines this data with all other data collected from other callers and with it comes up with a catalog of the subjects that customers are most concerned within that period.

Through deep learning that entails consistent connecting, sensing, storing, analyzing, and sharing of voice data the Sesame algorithm creates a support team that is always aware and prepared for its customers’ needs at any given time.

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